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emails dissappearing in outlook
ASKER
He can delete the emails from inbox, then from deleted items (or even without moving to deleted items folder) as easy as 1..2..3.
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https://docs.microsoft.com/en-us/exchange/security-and-compliance/recoverable-items-folder/recoverable-items-folder#:~:text=The%20default%20deleted%20item%20retention,quotas%20later%20in%20this%20topic.
Regards
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Hey mkramer777,
It looks like you found the solution to your question! If anyone else faces a similar situation, here's a brief summary:
The issue was emails disappearing in Outlook, and it turned out they were being deleted by a user. The concern then shifted to how quickly these deleted items ended up in the "Recover Deleted Items" folder.
The answer provided was that the default retention policy for deleted items is 14 days. However, the crucial discovery was the use of Shift+Delete. If a user employs Shift+Delete, it bypasses the "Deleted Items" folder and directly moves the email to the "Recover Deleted Items" folder.
You can check this helpful blog for more insights: https://www.stellarinfo.com/blog/fix-outlook-folders-disappeared/
Then some people access the backing store using POP3 + delete messages on server.
Simple Fix: Disable POP3 + force everyone to only connect using IMAP4s (where s == TLS cert encrypted).