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audio jack not working in dell laptop windows 10

Hi,
I plugged in the audio jack on my laptop but still the sound is coming from my speakers.
Don't know why it's not detecting. I then tried using other headphones that had a USB port and it worked there. How do I fix this?

Brian B

Do you have any other way to test the headphones, to make sure they are working?

Also try and download the latest audio drivers for your laptop.

Rohit Bajaj

ASKER

Yes they work on my mobile phone. Audio drivers are updated. I tried updated the driver's it showed already having latest drivers

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Hello There

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Jazz Marie Kaur

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nobus

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Rohit Bajaj

ASKER

Tried running the troubleshooting. Strangely it says the earphones are unplugged. Attaching all the relevant screenshots

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Member_2_231077

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Rohit Bajaj

ASKER

Mine is Dell latitude 7410. You mean I should check up with Dell or spec etc. The audio jack my ear phone is having may be different from what laptop requires.
Not sure could there be a problem with the audio jack. Is there way to test that ? Although unlikely as its a new laptop.

Member_2_231077

You may just need a CTIA-OMTP TRRS convertor or a TRS to TRRS convertor, https://www.dell.com/support/kbdoc/en-uk/000137382/troubleshooting-headphone-microphone-jack-issues-on-dell-systems might help.

nobus

you posted "I plugged in the audio jack on my laptop but still the sound is coming from my speakers. "
in what port did you plug it? the GREEN one?
can you tell us which model headphoen did not work ?
also, plse clarify " I then tried using other headphones that had a USB port and it worked there " ????

Rohit Bajaj

ASKER

There is no green port.
This is my ear phone -

I plugged it into this round port. It doesn't work.
There is a usb port beside it.
Here is another headphone that I have

This usb headphone works.

My ear phone works on mobile and macbook pro. So ear phones are fine

Rohit Bajaj

ASKER

The macbook pro I don't know what mm the audio port is.
The dell that I have has 3.5 mm audio port

Is there anyway to check what mm port is there on macbook pro from withing the Mac?

Because if it's 3.5 mm there could be some issue with my dell audio port only.

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Brian B

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nobus

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Rohit Bajaj

ASKER

I will try from virtual box. Have fedora in it.
Hope that will test it out

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Jazz Marie Kaur

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Jazz Marie Kaur

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Brian B

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Rohit Bajaj

ASKER

I did the following steps
1) I updated drivers.
2) removed all sound related programs I had downloaded. There were lots of them.
Some for sound boosting etc.

It started working.

Then I downloaded one software called Loom which I use for screen recording etc.
And it stopped working again.
Weird these softwares are causing issues with audio jack.

Jazz Marie Kaur

If you had multiple sound boosting apps and programs perhaps they must have been creating conflicts or fighting each other. I‘m not familiar with Loom, but maybe it’s the audio enhancements and steps here in their KB article linked below:

No sounds on your video? Disable your Audio Enhancements (Windows10 users)”

https://support.loom.com/hc/en-us/articles/360002680438-No-sounds-on-your-video-Disable-your-Audio-Enhancements-Windows10-users-

nobus

check if the audio input has not changed by installing Loom ( check before and after )

nobus

what was the solution ?

Rohit Bajaj

ASKER

Nothing worked at the end. It was on and off. Finally I contacted Dell customer care. They installed some softwares it worked for one day and then again it stopped working.
It never worked after that 🙂
Infact it started giving some static type of noise.
So they will be sending a technician in few days.
Really unexpected a brand new laptop could have some issue with audio jack.

Member_2_231077

What make of phone is it that the headset works with?

Rohit Bajaj

ASKER

One plus 7T. It worked on other laptops also. I checked

Member_2_231077

Older Oneplus phones only supported OMTP according to this, Dell don't say what they support on half their kit, I gather from this that at least one of their products uses CTIA so in that case it shouldn't work at all without a converter. In some cases you do hear screeching white noise if you don't use an adapter though, see this for example.