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Does the printer have a static IP address? Can you ping it when it's offline?
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Does the printer have a static IP address? Can you ping it when it's offline?

IT Help Desk Technician

Jazz Marie Kaur

LCT1414

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I'll give that a try, but i opened a browser and tried to get to it via the IP address....no joy :(
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I'll give that a try, but i opened a browser and tried to get to it via the IP address....no joy :(

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will reserve Static IP in router tomorrow. thanks a lot!
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will reserve Static IP in router tomorrow. thanks a lot!

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I have seen this occur with some printers and have found it's usually a SNMP issue. <br />
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Possible causes include:<br />
SNMP configuration<br />
Windows 10 / driver issues<br />
SNMP traffic being blocked on/by network<br />
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Unless you need it, disabling SNMP on the printer (and optionally in the PC's printer profile for the printer) will usually resolve the issue
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I have seen this occur with some printers and have found it's usually a SNMP issue.

Possible causes include:
SNMP configuration
Windows 10 / driver issues
SNMP traffic being blocked on/by network

Unless you need it, disabling SNMP on the printer (and optionally in the PC's printer profile for the printer) will usually resolve the issue

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Check HP's Site for the latest Drivers. Sometimes Drivers downloaded automatically aren't the latest available.
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Check HP's Site for the latest Drivers. Sometimes Drivers downloaded automatically aren't the latest available.

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There's also a Firmware dated September 1st: <a href="https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213" rel="ugc">https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213</a><br><br>
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There's also a Firmware dated September 1st: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213 [https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213]



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did you reboot the laptop?<br>anyway, here HP suggestions :&nbsp;&nbsp;<a href="https://www.support.hp.com/gb-en/document/c04249080" rel="ugc nofollow">HP Printers - Printer is Offline (Windows) | HP® Customer Support</a>&nbsp;
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did you reboot the laptop?
anyway, here HP suggestions :  HP Printers - Printer is Offline (Windows) | HP® Customer Support [https://www.support.hp.com/gb-en/document/c04249080] 

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Latest drivers, firmware and reboot done. poor WiFi signal in that part of house. am installing eeros mesh ina few weeks
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Latest drivers, firmware and reboot done. poor WiFi signal in that part of house. am installing eeros mesh ina few weeks

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Yep, that's why ping is a good test. If the printer works well closer to the WiFi source, it could be WiFi issue. But sometimes the latest printer drivers will help make the printer wireless hardware work better.<br><br>Also, if you have the printer located down low to the floor, raising it a bit might help.
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Yep, that's why ping is a good test. If the printer works well closer to the WiFi source, it could be WiFi issue. But sometimes the latest printer drivers will help make the printer wireless hardware work better.

Also, if you have the printer located down low to the floor, raising it a bit might help.

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Installed brand new HP DJ2755 on Win10 laptop; connected to wireless network, no problem, but next day it shows offline. only fix is to uninstall and reinstall, but of course that's not sustainable fix.&nbsp;
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Installed brand new HP DJ2755 on Win10 laptop; connected to wireless network, no problem, but next day it shows offline. only fix is to uninstall and reinstall, but of course that's not sustainable fix. 

Brand new wireless printer, HP DJ 2755 keeps going offline on Win10

A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.

Printers and Scanners

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

Wireless networking is a method by which homes, telecommunications networks and enterprise (business) installations avoid the costly process of introducing cables into a building, or as a connection between various equipment locations. Wireless telecommunications networks are generally implemented and administered using radio communication. This implementation takes place at the physical level (layer) of the OSI model network structure. The key hardware components of a wireless computer network include adapters, routers and access points, antennas and repeaters.