Link to home
Start Free TrialLog in
Avatar of Dwayne  Battles
Dwayne BattlesFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Open in Desktop App

When trying to open Word online into the Desktop app. I get an error message .Word cannot open the existing file C:\users\@@@@\...\normal.dotm
Avatar of Daniel Pineault
Daniel Pineault

Have you restarted your PC?
Have you tried Updating Office?
Have you tried performing an Office Repair?
Try locating the file normal.dotm and rename it to (say) normal_bak.dotm.
Avatar of Dwayne  Battles

ASKER

Have you restarted your PC? Yes
Have you tried Updating Office? No
Have you tried performing an Office Repair? No How To do office repair

Try locating the file normal.dotm and rename it to (say) normal_bak.dotm. NO
ASKER CERTIFIED SOLUTION
Avatar of Jazz Marie Kaur
Jazz Marie Kaur
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
If you do a search for normal.dot you may find a couple in different locations. Can delete them as it will create the normal.dot again once you open word. Failing that then do as Jazz says as it could be permission based.