Dwayne Battles
asked on
Open in Desktop App
When trying to open Word online into the Desktop app. I get an error message .Word cannot open the existing file C:\users\@@@@\...\normal.dotm
ASKER
Have you restarted your PC? Yes
Have you tried Updating Office? No
Have you tried performing an Office Repair? No How To do office repair
Try locating the file normal.dotm and rename it to (say) normal_bak.dotm. NO
Have you tried Updating Office? No
Have you tried performing an Office Repair? No How To do office repair
Try locating the file normal.dotm and rename it to (say) normal_bak.dotm. NO
How To do office repairRefer to: https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
ASKER CERTIFIED SOLUTION
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If you do a search for normal.dot you may find a couple in different locations. Can delete them as it will create the normal.dot again once you open word. Failing that then do as Jazz says as it could be permission based.
Have you tried Updating Office?
Have you tried performing an Office Repair?
Try locating the file normal.dotm and rename it to (say) normal_bak.dotm.