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Set the dump file to small. After a few more times, collect all minidump files and report them here.<br>Probably the hardware is ok (would be weird if they all start malfunctioning at exactly the same time), so it's probably an old driver or piece of software.<br>In the mean time, try to update ALL the drivers you can (mobo/graphics/storage/printers)
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Set the dump file to small. After a few more times, collect all minidump files and report them here.
Probably the hardware is ok (would be weird if they all start malfunctioning at exactly the same time), so it's probably an old driver or piece of software.
In the mean time, try to update ALL the drivers you can (mobo/graphics/storage/printers)

IT Help Desk Technician

Jazz Marie Kaur

dfke

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It could be an older computer with only partially compatible drivers. A recent windows update could have made it worse...
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It could be an older computer with only partially compatible drivers. A recent windows update could have made it worse...

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noted. Will action this and provide information.
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noted. Will action this and provide information.

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what Pc model is this?&nbsp; if you post it, we can point you to the driver site
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what Pc model is this?  if you post it, we can point you to the driver site

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Have attached the error logs for the two PC's that are having the issue. This part of a group of PC's that are facing the issue. Please find attached.<br><a href="https://filedb.experts-exchange.com/incoming/2021/01_w05/1550957/PC1.docx" rel="ugc">PC1.docx</a> : HP Probook 450 G5<br><a href="https://filedb.experts-exchange.com/incoming/2021/01_w05/1550958/PC2.docx" rel="ugc">PC2.docx</a> :&nbsp;Dell Latitude 3510<br><br><br>
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Have attached the error logs for the two PC's that are having the issue. This part of a group of PC's that are facing the issue. Please find attached.
PC1.docx [https://filedb.experts-exchange.com/incoming/2021/01_w05/1550957/PC1.docx] : HP Probook 450 G5
PC2.docx [https://filedb.experts-exchange.com/incoming/2021/01_w05/1550958/PC2.docx] : Dell Latitude 3510




PC1.docx

PC2.docx

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did you update their drivers?
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Quite erratic behavior, and then also similar for 2 different machine. So what's similar between these two? Did you install some special software on both?<br>Also you still didn't set the system to create minidump files, and obviously you didn't send any here.
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Quite erratic behavior, and then also similar for 2 different machine. So what's similar between these two? Did you install some special software on both?
Also you still didn't set the system to create minidump files, and obviously you didn't send any here.

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Yes we updated the drivers for both machines. The only software that was loaded was the upgrade of OS from Windows 7 to Windows 10. <br>We tried to create minidump files but faced some difficulty with that. We are retrying today and will post the files if successful.
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Yes we updated the drivers for both machines. The only software that was loaded was the upgrade of OS from Windows 7 to Windows 10.
We tried to create minidump files but faced some difficulty with that. We are retrying today and will post the files if successful.

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What other software is similar? Both laptops probably had a lot of programs in Win7. Find out which programs both have that are (not as well known as MS Office).&nbsp;
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What other software is similar? Both laptops probably had a lot of programs in Win7. Find out which programs both have that are (not as well known as MS Office). 

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If they have booted once and activated, you could try a fresh win 10 install and it should carry over its digital license...<br>I did have some win 7 laptops that just wouldn't run after the upgrade, but work great with fresh installs...
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If they have booted once and activated, you could try a fresh win 10 install and it should carry over its digital license...
I did have some win 7 laptops that just wouldn't run after the upgrade, but work great with fresh installs...

Timoci Tuisawau


We recently upgraded our users to Windows 10. We are getting issues logged of user machines coming up with a blue screen being displayed with the following message: ":( Your device ran into a problem and needs to restart. We're just collecting some error info, and then you can restart"

Error on Windows 10 machines

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.