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Troubleshooting Question

Can't seem to retrieve cookie using tracking  pixel

tjyoung
tjyoung asked
on
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Last Modified: 2021-01-20
Hi,
I have set up our own tracking pixel on our main site. If I have a cookie from the site on my machine it is retrieved when I load the pixel directly "https://www.mydomain.com/pixel" in my browser no issue.

So on another site (different domain), I have it on the page as an img tag ie:
<img src="https://www.mydomain.com/pixel">
When I load the other site's page, the page requests the pixel and the script is being triggered but I'm not getting the cookie.

Any idea why??

$request->hasCookie('CRef') // this is loading as 'false'
$request->cookie('CRef') // has no value
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