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troubleshooting Question

Certain Excel files are not opening

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Frogworks asked on
Microsoft OfficeMicrosoft ExcelMicrosoft ApplicationsWindows 10
8 Comments1 Solution30 ViewsLast Modified:
A client is having an issue with excel. Some of the older xls files are not opening. When clicked on, the error message reads "Sorry we couldn't find XXXX. Is it possible it was moved, renamed, or deleted?" We do not think that they file path/name is the issue. We are trying to convert xls files to xlsx files but are running into dead ends making that happen. Any advice? 
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