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Gary FriedmanFlag for United States of America

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Word 2010 Lost some Heading / Section numbers after saving as .pdf

I have a 700-page book whose template I've used successfully to save as .pdf.  The document is internally referenced by section numbers; and I've used this template successfully for the past 7 years to publish books.  

Last night after I saved to .pdf (as I've done hundreds of times before with the same software and laptop) suddenly the section numbers for some chapter headings are gone, as are the section numbers for almost all Heading 2's.  The section numbers in the .pdf are fine; but they're gone in the original .docx file.

Here's a link to the file in question, and to the .pdf file that was successfully made before things got corrupted:

https://drive.google.com/file/d/1u2qQyzc2uskUpL5Ag35Lw16vXO9MLngH/view?usp=sharing
https://drive.google.com/file/d/11JVMLBrdaduxocCMugiwjn5CmemfknmN/view?usp=sharing

And if it matters, this happened just after a Windows 10 update.

Lenovo X240 laptop
Window 10 Pro
Version 1909
OS Build 18363.1379

Word 2010 (don't know how to find version)

Can we get the section numbers back without having to manually re-do everything?  

Many thanks!  Gary



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Jackie Man
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How do you convert the file to PDF?

Using Adobe Acrobat or other PDF writer?
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ASKER

Hi, Jackie.  I did a File --> Save As and under file type I chose "PDF (.pdf)".

GF
I believe this uses Adobe Acrobat Pro DC which is already installed; version 21.001.20138.29261

As I've said before I've done this hundreds of times over the past 7 years...
Save As and under file type I chose "PDF (.pdf)".

You are using the built-in PDF converter from MS Word, not Adobe Acrobat.
Okay, didn't know.  Either way, is it possible to restore the missing section numbers to the headers?
The headings are messed up only and you can restore them by:-

1. Go to the Navigation pane, select the heading which is not correct one-by-one and right click the heading and select Promote;
2. Right click the heading again and select Demote

Please refer to the link for details.

https://support.microsoft.com/en-us/office/use-the-navigation-pane-in-word-394787be-bca7-459b-894e-3f8511515e55#ID0EAABAAA=Office_2010

It is a very long document and I cannot help to manually change the above for you.
Thank you! I'll give that a try. Once I do that is there something I can do to "un-mess-up" the headings so this doesn't happen again? 
Once I do that is there something I can do to "un-mess-up" the headings so this doesn't happen again?

There is not much you can do. Backup the file to another folder before you convert the same to a PDF file.
Hi.  Just tried doing a 'demote' and then 'promote' on one of the chapter headers from within the navigation panel.  Didn't work. :-(
Promote first and demote
Tried it on some Heading 2 and Heading 3 items and it's working.  But Heading 1s are not.

Okay, it's working on Heading 1 now.  Very confusing.  Thank you!!

I will ask you just one last question and then I'll leave you alone.   I cannot get any of the subcategories in Appendix A to start with an "A".  Right now they all start with "C"'; if I try to change it they default to 15.x.x.  Any insights?

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Jackie Man
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Hi, Jackie.  Thank you for doing this!

Amazingly, after I did a Paste and everything but Heading 2 level was correct.  I fixed those manually and all is good for now.  

So what do I owe you? :-)  GF

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