We help IT Professionals succeed at work.
Get Started
Troubleshooting Question

kb5000808 causing printing problems (BSOD) with kyocera printer

Last Modified: 2021-03-16
we have the problem with the microsoft update kb5000808 which causes the BSOD and a reboot when printing to kyocera printers.

I cannot find a way to remove it as the uninstall option is not available form the installed updates screen.

I have also tried the powershell command "wusa /uninstall /kb:5000808" but it tells me that this update is required by the OS and cannot be removed.

I have already removed this once from this computer, which solved the problem, but it has downloaded again and this time cant remove it.
I have disabled the automatic downloads now, as it looks like microsoft still have not fixed this error, but how do I get rid of the update causing the problem.

Any advice very much appreciated.
Watch Question
IT Manager
This problem has been solved!
Unlock 1 Answer and 7 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE