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troubleshooting Question

Hotmail Email Account Can Send, but not Receive

Avatar of yonbret
yonbretFlag for United States of America asked on
Email ClientsOutlookSecurityMicrosoft 365Email Servers
4 Comments1 Solution23 ViewsLast Modified:
Yesterday, my mother had her MSN email account compromised. It has sent lots of emails asking for gift cards.

We got that squared away by changing the password. However, now she is able to send email using her MSN account without a problem, but isn't receiving email in her account.

Example, I sent an email from her MSN account to my Gmail account. It arrived without problem, I replied to the email, but the reply email is not appearing in MSN. She hasn't received a single email in this account the entire day (typically she receives dozens of email each day), but she did receive some yesterday after the password was changed.

Any ideas?  
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This problem has been solved!
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