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Troubleshooting Question

Are the Troubles with new MacBook Big Sur upgrades fixable?

James Hancock
Last Modified: 2021-04-01
My mother installed latest / most recent  Big Sur 11.2.3 on her MacBook Pro. (from an automatic update) She said. - "After that installation, there are new things that have got be worked out."

My own upgrade of it hasn't caused any conspicuous problems that I'm aware of, but hers isn't right.

When she tries to click an attachment sent to her on an email, in Safari mail.aol.com, the downloads don't work.
 -  it gets stuck on "preparing to download."
She has about 6 attachments in the DL folder and none of them have completed.
How can we address this? Is this not related to the DL?

I saw that this Big Sur upgrade had complaints. Could this be related?
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