We help IT Professionals succeed at work.
Get Started
Troubleshooting Question

Are the Troubles with new MacBook Big Sur upgrades fixable?

James Hancock
on
30 Views
Last Modified: 2021-04-01
Hi
My mother installed latest / most recent  Big Sur 11.2.3 on her MacBook Pro. (from an automatic update) She said. - "After that installation, there are new things that have got be worked out."

My own upgrade of it hasn't caused any conspicuous problems that I'm aware of, but hers isn't right.

When she tries to click an attachment sent to her on an email, in Safari mail.aol.com, the downloads don't work.
 -  it gets stuck on "preparing to download."
She has about 6 attachments in the DL folder and none of them have completed.
How can we address this? Is this not related to the DL?

Thanks
I saw that this Big Sur upgrade had complaints. Could this be related?
Comment
Watch Question
Fractional CTO
CERTIFIED EXPERT
Distinguished Expert 2020
Commented:
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE