Outlook 2019 opens to write an email from third party apps but get stuck in closing mode.
When sending an email through the scanner and our two customer management programs it opens successfully with attachment and gives message of successful transmission (from the program). But when hitting send the outlook goes grey, and stays stuck in the closing mode. This can be solved through task manager end process but when opening outlook it has the message still in the outbox. Take this issue x 10 machines doing it multiple times a day and it is causing great pain.
For years all these programs worked with no issues until we moved to office 2019 from 2007 (about 10 days ago). I have the identical setup at home and mine works fine. The same version and build. Only difference is the office is using exchange and the home I still have pop3 setup.
If I open outlook first and then send through the third-party program it works fine. It seems the process of opening the default mail client is not working. This is happening on 10 separate machines so I cannot blame a profile or corrupt file. Plus, all the files were brand new since we switched to Exchange (OST) from POP3. I feel like I am missing a setting.
The following is all that I have done so far.
For years all these programs worked with no issues until we moved to office 2019 from 2007 (about 10 days ago). I have the identical setup at home and mine works fine. The same version and build. Only difference is the office is using exchange and the home I still have pop3 setup.
If I open outlook first and then send through the third-party program it works fine. It seems the process of opening the default mail client is not working. This is happening on 10 separate machines so I cannot blame a profile or corrupt file. Plus, all the files were brand new since we switched to Exchange (OST) from POP3. I feel like I am missing a setting.
The following is all that I have done so far.
- Confirmed 32 Bit
- Full Reinstalled Office
- Turned off Add Ons
- Reset defaults
ASKER
I feared this because I felt I searched all the tech forums and tried every option.
Now that means I must ask many inflexible users to change a decade of workflow behavior by asking them to take the step of opening outlook first thing when they start the shift. I found when they keep it minimized throughout the day it doesn't stick. POP is not viable because they are sharing an account and need to synchronized. missing emails all over the place was what drive them to finally pay for an upgrade.
I was still was hoping for that "oh this is what we did" solution.
Now that means I must ask many inflexible users to change a decade of workflow behavior by asking them to take the step of opening outlook first thing when they start the shift. I found when they keep it minimized throughout the day it doesn't stick. POP is not viable because they are sharing an account and need to synchronized. missing emails all over the place was what drive them to finally pay for an upgrade.
I was still was hoping for that "oh this is what we did" solution.
ASKER CERTIFIED SOLUTION
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https://www.experts-exchange.com/questions/29211557/Outlook-2019-on-Windows-10-keeps-getting-stuck-closing.html
Yes. You need to educate them on how Exchange mailbox works if you will continue to use it. Just ask them to make sure MS Outlook is running before they want to send an email via the third party program.
Now that means I must ask many inflexible users to change a decade of workflow behavior by asking them to take the step of opening outlook first thing when they start the shift.
Yes. You need to educate them on how Exchange mailbox works if you will continue to use it. Just ask them to make sure MS Outlook is running before they want to send an email via the third party program.
Or you can add a scheduled task to auto start Outlook 2019 on logon.
Created a task to run after 1 minute from logon.
<Command>"C:\Program Files (x86)\Microsoft Office\Root\Office17\Outlo
<Arguments>/recycle</Argum
https://www.tenforums.com/microsoft-office-365/94057-start-outlook-system-tray-logon.html
Created a task to run after 1 minute from logon.
<Command>"C:\Program Files (x86)\Microsoft Office\Root\Office17\Outlo
<Arguments>/recycle</Argum
https://www.tenforums.com/microsoft-office-365/94057-start-outlook-system-tray-logon.html
ASKER
I was thinking that would help them break away from the habits they have.
ASKER
Thanks for the help
ASKER
Thank you
You are welcome.
Could you do me a favour by writing me a Testimonial?
Could you do me a favour by writing me a Testimonial?
Why?
When an Exchange account starts in MS Outlook, a sync will be initiated and you need to wait until the sync is finished before you can fire a send command.