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troubleshooting Question

Outlook 2019 opens to write an email from third party apps but get stuck in closing mode.

Avatar of burkem3434
burkem3434Flag for United States of America asked on
Microsoft OfficeExchangeOutlookMicrosoft 365Microsoft Applications
9 Comments1 Solution18 ViewsLast Modified:
When sending an email through the scanner and our two customer management programs it opens successfully with attachment and gives message of successful transmission (from the program). But when hitting send the outlook goes grey, and stays stuck in the closing mode. This can be solved through task manager end process but when opening outlook it has the message still in the outbox. Take this issue x 10 machines doing it multiple times a day and it is causing great pain.

For years all these programs worked with no issues until we moved to office 2019 from 2007 (about 10 days ago). I have the identical setup at home and mine works fine. The same version and build. Only difference is the office is using exchange and the home I still have pop3 setup.

If I open outlook first and then send through the third-party program it works fine. It seems the process of opening the default mail client is not working. This is happening on 10 separate machines so I cannot blame a profile or corrupt file. Plus, all the files were brand new since we switched to Exchange (OST) from POP3. I feel like I am missing a setting.

The following is all that I have done so far.

  • Confirmed 32 Bit
  • Full Reinstalled Office
  • Turned off Add Ons
  • Reset defaults
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