troubleshooting Question

Office365 password Prompt box disappears.

Avatar of Michael Belletty
Michael Belletty asked on
Microsoft OfficeOutlook
7 Comments1 Solution28 ViewsLast Modified:
a client has 3 email accounts configured in Outlook 365.  a Hotmail account, which works OK, and 2 Office365 managed email accounts.  

the problem is that the 2 O365 accounts are not connecting as it says in the bottom right of screen " Need Password".  when we click on that the password box flashes up then disappears.

I have entered the 2 registry entries that are supposed to resolve that issue of:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero.
Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1

but inputting them does not seem to allow the password box to stay on screen.

I have also completed an online repair of Office.

I have also created a new Outlook Profile and tried to configure one of the O365 accounts and it will not work.

anyone know any other fixes for this?
Michael Bellettyowner

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