troubleshooting Question

Windows 10 Quick Access links keep resetting

Avatar of Ibrahim Benna
Ibrahim BennaFlag for Canada asked on
Windows 10Windows OS
9 Comments1 Solution27 ViewsLast Modified:
A client company is running Windows 10 Enterprise on their workstations (various make and models). A few users have started reporting in the last 2 weeks that all their folders that they pin to the Quick Access in File Explorer keep getting removed.

There is no time as to when it gets reset - have had it happen within an hour and also within few days. When it resets, it basically puts back the default items (Downloads, Document, Desktop and Pictures) and removes anything user has pinned.

We have tried deleting all entries in the following folders but no luck
  • %APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations
  • %APPDATA%\Microsoft\Windows\Recent\CustomDestinations
We have tried resetting and restoring all settings in Options as well.

Any suggestions?

Ibrahim Benna
Technology Lead

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