troubleshooting Question

HP OfficeJet Pro 8740 Scan to email - won't authenticate on outgoing account.

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JoeM21Flag for United States of America asked on
Printers and Scanners
11 Comments1 Solution39 ViewsLast Modified:
Scan to Email had been working with a CompuServe "from" account. CompuServe required me to change to an application password. I couldn't get it to pass the Scan to Email setup test. I got "Incorrect credentials". After a number of tries, I switched the "Outgoing Email Settings" to what I was using for Email Alerts. Same account, server, port, options. Email alerts work. Scan to Email setup test fails with the same setup information. It still gives "Incorrect credentials". What's going wrong?
 
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FW:  EBPDLPP1N001.2107A.00 build 2021-02-08
Printer wired on LAN.
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