troubleshooting Question
HP OfficeJet Pro 8740 Scan to email - won't authenticate on outgoing account.
JoeM21
asked on
asked on
Scan to Email had been working with a CompuServe "from" account. CompuServe required me to change to an application password. I couldn't get it to pass the Scan to Email setup test. I got "Incorrect credentials". After a number of tries, I switched the "Outgoing Email Settings" to what I was using for Email Alerts. Same account, server, port, options. Email alerts work. Scan to Email setup test fails with the same setup information. It still gives "Incorrect credentials". What's going wrong?
------
FW: EBPDLPP1N001.2107A.00 build 2021-02-08
Printer wired on LAN.
------
FW: EBPDLPP1N001.2107A.00 build 2021-02-08
Printer wired on LAN.
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 11 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
Our community of experts have been thoroughly vetted for their expertise and industry experience.