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Patrick MillerFlag for United States of America

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Windows server 2016 and a failed MS update

I have run the update check on our Windows 2016 server and it starts downloading 2021-01 Update for Windows Server 2016 KB4589210 .     It stops at 20% downloading and never finishes.    I have even waited until the next day.     I reboot and it starts the download again and stops at 20%.    I have even tried to download the update maually and install it and it fails.

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Patrick Miller
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ASKER

 Log Name:      Setup
Source:        Microsoft-Windows-WUSA
Date:          4/30/2021 1:18:18 PM
Event ID:      3
Task Category: None
Level:         Error
Keywords:      
User:          DELCONNECTOR\adminedj
Computer:      DELCONNECTOR
Description:
Windows update "Update for Windows (KB4589210)" could not be installed because of error 2149842953 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\adminedj.DELCONNECTOR\Downloads\windows10.0-kb4589210-v2-x64_bbbf54336d6e22da5de8d63891401d8f6077d2ce.msu" ")
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-30T18:18:18.561036700Z" />
    <EventRecordID>286</EventRecordID>
    <Correlation />
    <Execution ProcessID="4156" ThreadID="1704" />
    <Channel>Setup</Channel>
    <Computer>DELCONNECTOR</Computer>
    <Security UserID="S-1-5-21-3261622208-3151603686-1585493817-1001" />
  </System>
  <EventData>
    <Data Name="UpdateTitle">"Update for Windows (KB4589210)"</Data>
    <Data Name="ErrorCode">2149842953</Data>
    <Data Name="ErrorString">
    </Data>
    <Data Name="CommandLine">"C:\Windows\system32\wusa.exe" "C:\Users\adminedj.DELCONNECTOR\Downloads\windows10.0-kb4589210-v2-x64_bbbf54336d6e22da5de8d63891401d8f6077d2ce.msu" </Data>
  </EventData>
</Event>
ASKER CERTIFIED SOLUTION
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Seth Simmons
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Now it is stuck at Stopping on the services.    
Task Manager --> Processes --> Windows Update --> End Task.
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Hello There

Open Services -> set the Windows Update service to Disabled and reboot. After you reboot, delete C:\Windows\SoftwareDistribution. Then install the update manually.