troubleshooting Question

updating HP Laptop Firmware when no Windows Install present.

Avatar of Michael Belletty
Michael Belletty asked on
Windows 10Hewlett Packard (HP)
19 Comments1 Solution22 ViewsLast Modified:
i have a HP 15 Laptop Model Number 4NR56PA#ABG.
I can see the Firmware is version F.10
The HP website shows the latest version is F.34.

The laptop was not working well and blue sceeening.  Also it was stuck on version 1903 and would not upgrade to the master versions of Windows 10 either through Windows Update or through the Windows Update Assistant.   I thought it was Windows 10 corrupted OS and recovery system.

I have now formatted the Hard Drive and tried to install Windows 10 cleanly.
The first attempt had it coming up with errors when going through the setup process from the USB drive.

I formatted the USB drive and created new media.
Now it runs through the setup fully then restarts to go through the initial Windows 10 setup process.
issue now is I am unable to type anything in to create a new Local Admin user. The laptop keyboard will not type letters and this also happens if I try to use the on screen keyboard.  I cannot type letters therefore cannot setup the first user. so am stuck to start Windows.

If I enter the recovery system I can use the keyboard and type things in.

so I presume it is the Firmware or lack of firmware updates that is causing this.

anyone know how to update the Firmware without a Windows OS operational?
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Michael Bellettyowner

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