Avatar of lloving
lloving
 asked on

Outlook 2019 Autocomplete list is populating UP instead of Down

On selected Outlook 2019 Home and Office installs the autocomplete list on new emails is populating up rather than down. The selection list runs off the visible desktop and doesn't scroll.

Any ideas on how to fix that?

Thanks
Email ClientsMicrosoft OfficeOutlookIT Administration

Avatar of undefined
Last Comment
lloving

8/22/2022 - Mon
Bill Prew

That popup list will "adapt" to the location of the TO field relative to the screen, and if it needs more room than is below the TO field then it will popup above the field.  So it's a normal Windows feature, try moving the new email window around on the screen so that the TO is closer to the top of the screen, and then closer to the bottom, you should be able to reproduce this.  I don't think there is anyway to change the behavior, it's just Windows trying to be helpful...

First image below was near the top of the screen, second was near the bottom (hanging off a bit).

sshot-422.png
sshot-423.png

»bp
lloving

ASKER
Agreed. What I think is happening is Windows is not "compensating" for the screen position and scrolling up as if there were no space below. However in this case there is no space above the TO: line and the autocomplete line is still populating upward and being cut off at the top of the screen.  Strange.
Bill Prew

Yes, Windows sometimes gets it wrong, or "sees things" we don't, which makes it confusing.


»bp
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Jackie Man

Have you tried to maximise the current windows area?
lloving

ASKER
The issue first raised it's ugly head when the Outlook window was maximized. Reducing the window size and sliding it down exposed more of the autocomplete list but not all.
ASKER CERTIFIED SOLUTION
Jackie Man

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
lloving

ASKER
Will do. I'll report back

⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
lloving

ASKER
Didn't work. 
Jackie Man

Have you restarted the computer after online repair?
lloving

ASKER
The repair did eventually work. The installation had to be activated again. Now its working.

Thanks
Your help has saved me hundreds of hours of internet surfing.
fblack61
Jackie Man

Glad to know you have solved the problem. Cheers!
lloving

ASKER
As it turns out the fix:

 https://docs.microsoft.com/en-us/answers/questions/380436/outllook-autocomplete-list-showing-up-towards-top.html 

does not completely fix the issue. It has returned. Apparently the fix that has been working is to roll back to the last version of Office. In an elevated command prompt enter:  
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

Open in new window


This seems to work. So far.....