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Pau Lo

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BCP table top exercises for losing support staff

Are there any useful scenarios you have ever performed as so called ‘table top’ exercise to test your business continuity plans, which a specific scenario (especially maybe in smaller IT support teams), on testing the resiliency of losing some of your more senior IT support staff in the short/long term, especially those who look after critical aspects of your infrastructure as opposed to more desktop support type officers? And what did the tests involve, what was discussed, any beneficial improvements that came out of the process?
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William Fulks
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Pau Lo

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This sounds like the precursor to layoffs, which would scare some people off. Just something to keep in mind. You might lose people after a test like this.

It isn't with that intention, more with the COVID-19 pandemic highlighting that it is really critical to ensure you have resiliency in terms of support/knowledge sharing, in case you lose key staff short/long term.

and we did our best to make sure we had things documented like procedures

could you give some examples on the types of procedures that you documented?
We have some applications with specific install and config procedures, like entering IP's of servers to make VOIP apps work, setting user permissions, etc. Just getting stuff like that documented saves a lot of time.

Also we have non-technical things like how to properly submit a purchase order request and include all the right docs like quotes, requesting the right approvers, and so on. In emergency issues where purchases often need to be made, getting the accounting stuff right is a big one. Proper inventory procedures is another - just depends on your industry and what you keep up with.
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have you ever been in a table top process that covered the scenario of "Unavailability/loss of HR". E.g. loss of your most senior network/infrastructure support guy - what did the table top exercise cover/discuss? Or a 50% reduction in support staff available, from 10 staff to 5 staff overnight with no forewarning etc.
>> have you ever been in a tabletop process that covered the scenario of "Unavailability/loss of HR". <<
No I am not. I am a member of the technical resources.

 
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By "technical resources", are you talking about IT personnel, or hardware/software?
Technical resources (Hardware/Software) some points:
Physical Security
Anti-intrusion system
Intrusion detection system
Access management
Management of incidents
Maintenance of systems
Evacuation system and plan and Evacuation exercises
Maintenance of the system
Technical equipment
Information systems (including IT networks)
Supply of electricity, water, air, and cooling
Maintenance and "backup of backup"
Equipment maintenance
Backup systems for each item of technical equipment
..etc.