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Jerry SeinfieldFlag for United States of America

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Unable to log on into Azure portal due regular ad account cache credentials

Hello Experts,

I am unable to sign into the Azure portal using my admin or global admin account, because instead the systems is being redirected to my regular AD account.

I tried the following with no luck:

Open Chrome in incognito browser, delete all web page history, cache, credentials, and no luck

Open Edge with a  new administrative windows, delete cached, web page history and credentials same results

Any ideas on how to resolve this?

Are there any PowerShell instructions to delete cached credentials to access Azure portal? if so, please provide instructions


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Bembi
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Have you checked the credentials manager in control panel?

It is just Azure accessed by the browser or do you use a hybrid conbfiguration, where parts of the AD is synced into Azure? Maybe the snychronization failed. 
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credentials manager looks ok in control panel, synchronization is ok
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My understanding there is a way to remove cached credentials to azure via powershell

Can someone please provide steps to perform that task?
You may try to use cmd - klist purge to get aware, if kerberos is in scope.
This comand clears the kerberos ticket cache. Reboot does the same.
If you clear the browser cache (where non kerberos credentials are stored), make sure you close all browser sessions and use a new one.
Azure is first at all a web site, but due to the AD sync in a special condition.