troubleshooting Question

I think someone just tried to SCAM me...

Avatar of Bruce Gust
Bruce GustFlag for United States of America asked on
NetworkingWeb Servers
8 Comments5 Solutions34 ViewsLast Modified:
I can't login to Alexa. My ISP is fine, my wireless is good to go, but for some reason I can't login to my Alexa account.

I got on the phone with an Echo Technician and he got on my computer and showed me this:




He said the 23,000 errors constituted a problem. He then went and found this:

He then directed me to a website that identified this file as a Trojan and this is why I've not been able to login to Alexa (http://www.inklineglobal.com/processdll/thirdparty-csrss.html).

The thing is, I can find other info that identifies this as a normal part of the Windows OS:

https://www.howtogeek.com/321581/what-is-client-server-runtime-process-csrss.exe-and-why-is-it-running-on-my-pc/

Which is it? How can I tell? This guy was adamant in saying that he was not trying to sell me a Network Protection plan, but it sure sounded like it. It was when he erased some of the notes that he took on my Notepad that inspired me to cut the conversation short.

But to his point: Do I have a problem and how do I fix it?
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