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Scott Fell

PHP Developer

Bruce Gust

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Alan

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I totally agree with Kimputer.<br />
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If it were me, I would be making a full backup of everything I didn't want to lose, storing it offline, and getting some trusted local help (maybe get the help first if necessary).<br />
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Alan.
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I was connected to this guy through echosolution.us after interacting with an Amazon rep via chat. <br><br>So, no, I didn't google it, but...<br><br>I still had some misgivings. Any time I ask if I can call them back and find myself being pressured to make a decision, I'm far more prone to cut the cord.<br><br>I've deleted the app.&nbsp;
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Gentlemen, if you're willing:&nbsp;<a href="https://www.experts-exchange.com/questions/29215797/I'm-getting-ready-to-call-the-Geek-Squad-and-I-want-to-sound-intelligent-What-do-I-need-to-say.html#questionAdd" rel="ugc">https://www.experts-exchange.com/questions/29215797/I'm-getting-ready-to-call-the-Geek-Squad-and-I-want-to-sound-intelligent-What-do-I-need-to-say.html#questionAdd</a>
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I can't login to Alexa. My ISP is fine, my wireless is good to go, but for some reason I can't login to my Alexa account.
I got on the phone with an Echo Technician and he got on my computer and showed me this:
He said the 23,000 errors constituted a problem. He then went and found this:
He then directed me to a website that identified this file as a Trojan and this is why I've not been able to login to Alexa (
http://www.inklineglobal.com/processdll/thirdparty-csrss.html
).
The thing is, I can find other info that identifies this as a normal part of the Windows OS:
https://www.howtogeek.com/321581/what-is-client-server-runtime-process-csrss.exe-and-why-is-it-running-on-my-pc/
Which is it? How can I tell? This guy was adamant in saying that he was not trying to sell me a Network Protection plan, but it sure sounded like it. It was when he erased some of the notes that he took on my Notepad that inspired me to cut the conversation short.
But to his point: Do I have a problem and how do I fix it?

I think someone just tried to SCAM me...

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.

Networking

A web server refers to the software that helps to deliver web content that can be accessed either through the Internet or through an intranet. The primary function of a web server is to store, process and deliver web pages to clients. The communication between client and server takes place using the Hypertext Transfer Protocol (HTTP). The most common use of web servers is to host websites, but there are other uses such as gaming, data storage, running enterprise applications, handling email, FTP, etc.