troubleshooting Question

IT Support agencies and contingency plans

Avatar of Pau Lo
Pau Lo asked on
IT AdministrationSoftwareDatabasesNetworkingHardware
16 Comments2 Solutions40 ViewsLast Modified:
Do you have any formal/informal arrangements with 3rd party IT Support companies, so you can get some sort of priority in case you lose your internal staff for short/long term? I was just wondering if such an agreement is common/mandatory to have something in place for emergency scenarios to get priority service, or is it relatively easy to source external IT Support at short notice in your area, reducing the need to have some sort of contract in place with a local IT Support providers in case you needed temporary cover for internal absentees?

I'm not sure on the costs associated with having some sort of informal agreement with a local support provider and whether in your opinion such agreements are worthwhile as you may never require them/may be able to go to market and source staff quickly anyway from any provider in the local area.

What contingencies do you have at your company with external IT support providers in case you needed temporary/agency staff to make up for the shortfall in your permanent internal support staff in the short/long term, e.g. long term sickness, maternity leave etc. Do you just wait for the scenario to occur and then try and get temporary/agency cover from *wherever*, or do you have something a bit more formal in place with a specific local support provider, and are there costs incurred with such an agreement? What are the main pros/cons to either approach? Which is more common etc? 

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