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While logged in, at the bottom left corner, mine says...<br>© 2010-2019 Cisco Systems, Inc. All rights reserved. Cisco Finesse v11.6(2)
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Here's my screen capture. I have the navigation bar on the left and nothing else.<br><a href="https://filedb.experts-exchange.com/incoming/2021/05_w19/1559457/delete-incident-manager.png" rel="ugc"><img src="https://filedb.experts-exchange.com/incoming/2021/05_w19/1559457/delete-incident-manager.png" class="fr-fic fr-dib"></a>
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delete-incident-manager.png

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:) <br>That doesn't look like 11.6(2) at all. I'm not sure how to find the version number with that interface.
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Ok.&nbsp; Thanks for trying.
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Just a Guy Trying to Make a Living

brothertruffle880

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I'm a somewhat Cisco voice illiterate<br>I'm currently in my finesse interface?<br>Where can I find the version number of the Finesse interface I'm in?<br>Or do I have to look inside of CUCM or UCCX to see the Finesse version?<br>Yes, I'm lost and a semi-literate Cisco user.<br><br>
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I'm a somewhat Cisco voice illiterate
I'm currently in my finesse interface?
Where can I find the version number of the Finesse interface I'm in?
Or do I have to look inside of CUCM or UCCX to see the Finesse version?
Yes, I'm lost and a semi-literate Cisco user.


While logged in, at the bottom left corner, mine says...
© 2010-2019 Cisco Systems, Inc. All rights reserved. Cisco Finesse v11.6(2)


Here&#39;s my screen capture. I have the navigation bar on the left and nothing else.


:)
That doesn&#39;t look like 11.6(2) at all. I&#39;m not sure how to find the version number with that interface.

Cisco Finesse/CUCM/UCCX Version  Question - Where can I Find the Version Number?


I&#39;m a somewhat Cisco voice illiterate
I&#39;m currently in my finesse interface?
Where can I find the version number of the Finesse interface I&#39;m in?
Or do I have to look inside of CUCM or UCCX to see the Finesse version?
Yes, I&#39;m lost and a semi-literate Cisco user.

Cisco PIX is a dedicated hardware firewall appliance; the Cisco Adaptive Security Appliance (ASA) is a firewall and anti-malware security appliance that provides unified threat management and protection the PIX does not. Other Cisco devices and systems include routers, switches, storage networking, wireless and the software and hardware for PIX Firewall Manager (PFM), PIX Device Manager (PDM) and Adaptive Security Device Manager (ASDM).

Cisco

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).