asked on

Outlook 365 on Windows 10 erases typing when Enter key is pressed.

All of a sudden, when the user is typing the body of a message in Outlook for Office 365, pressing the Enter key deletes everything that has been typed. I tried a Quick Repair, which didn't help. I didn't do a full repair - that takes too long, and in the past the full repair doesn't do much.

Even if I plug in a wired keyboard, the text still disappears.
This doesn't happen with Microsoft Word

I tried typing with a different font. Message still disappeared.

Is there a solution besides a complete uninstall of Office 365?

Thanks.

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BARBARA-PERLMUT
System Manufacturer Dell Inc.
System Model OptiPlex 5480 AIO
System Type x64-based PC
System SKU 0988
Processor Intel(R) Core(TM) i7-10700T CPU @ 2.00GHz, 1992 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.4.1, 11/4/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 05T2V2
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.906"
User Name BARBARA-PC\Barbara
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 9.40 GB
Total Virtual Memory 20.2 GB
Available Virtual Memory 13.1 GB
Page File Space 4.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Bembi

Hello

As you are the third one with exactly the same question, I more and more have the imagination, that there is a bug.
You may check, if you also have the issue, that incoming meesages have visible content in OWA and teh Outlook preview but not if you open the mail.

computerlarry

ASKER

I uninstalled Office. Went to office.com and downloaded a new installer. After the new install, the problem disappeared.

ASKER CERTIFIED SOLUTION

computerlarry

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Bembi

OK, I see a lot of similar messages from other users on a local error reporting platform.
The numbers of errors jumped up starting 3h ago (20:00 CEST).
They report more or less the same issue.
This points possibly to a Microsoft Problem.