I'm getting ready to call the Geek Squad and I want to sound intelligent. What do I need to say?
I posted a question not long ago about the fact that my network doesn't allow me to access Amazon. Hence, Alexa is not working at all. My network is fine, as far as my being able to access the web, Netflix, etc. But I can't set up Alexa because every time I try to register, I get an error.
For example, if I pull up my Alexa app on my phone, it's a black screen. I can't login...nothing.
I had my ISP come out and after resetting the system, still nothing.
After doing some research / homework and talking with Microsoft Technicians, the diagnosis from my ISP was that my network has been compromised somehow and Amazon perceives it and proceeds to deny me access. The suggestion was then made to contact the Geek Squad and have them come out and...
...what am I asking them to do?
One of the things that was mentioned is that I may be a victim of a "Danala Service Attack." I don't know if that's an accurate spelling, but...
What are my next steps? If my network has been compromised, how do I fix it? If calling the Geek Squad is a good move, what can I say or suggest that makes their life a little easier?
Thanks!
For example, if I pull up my Alexa app on my phone, it's a black screen. I can't login...nothing.
I had my ISP come out and after resetting the system, still nothing.
After doing some research / homework and talking with Microsoft Technicians, the diagnosis from my ISP was that my network has been compromised somehow and Amazon perceives it and proceeds to deny me access. The suggestion was then made to contact the Geek Squad and have them come out and...
...what am I asking them to do?
One of the things that was mentioned is that I may be a victim of a "Danala Service Attack." I don't know if that's an accurate spelling, but...
What are my next steps? If my network has been compromised, how do I fix it? If calling the Geek Squad is a good move, what can I say or suggest that makes their life a little easier?
Thanks!
ASKER
I'll do it, David!
In the interim, what's the difference between a contaminate on your computer and a problem on your network? The reason I'm asking is because I recognize malwarebytes, but as something that I would use to remove problems from my computer and not my network.
What's the difference?
In the interim, what's the difference between a contaminate on your computer and a problem on your network? The reason I'm asking is because I recognize malwarebytes, but as something that I would use to remove problems from my computer and not my network.
What's the difference?
SOLUTION
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Can you access alexa or amazon on your phone using the mobile network and not your wifi?
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ASKER CERTIFIED SOLUTION
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ASKER
If I have a bad IP address, would that also explain why my Alexa app doesn't work? I'm assuming that it would in that, just because it's an "app," doesn't change the fact that it's using an internet connection to interact with Amazon, correct?
If the App on thephone is using Wifi through the same network as the Alexa... yes.
If the App is on LTE/GPRS/... then it does have a different address.
Any app will use the internet to talk to anything outside of the phone.
If the App is on LTE/GPRS/... then it does have a different address.
Any app will use the internet to talk to anything outside of the phone.
ASKER
Contacted my ISP with an email that included your input.
Thanks, guys!
Thanks, guys!
What country are you in? Run malwarebytes on your computer systems
I would never recommend Geek Squad for ANYTHING EVER
it is Denial of Service Attack