I'm getting ready to call the Geek Squad and I want to sound intelligent. What do I need to say?

I posted a question not long ago about the fact that my network doesn't allow me to access Amazon. Hence, Alexa is not working at all. My network is fine, as far as my being able to access the web, Netflix, etc. But I can't set up Alexa because every time I try to register, I get an error.

For example, if I pull up my Alexa app on my phone, it's a black screen. I can't login...nothing.

I had my ISP come out and after resetting the system, still nothing.

After doing some research / homework and talking with Microsoft Technicians, the diagnosis from my ISP was that my network has been compromised somehow and Amazon perceives it and proceeds to deny me access. The suggestion was then made to contact the Geek Squad and have them come out and...

...what am I asking them to do?

One of the things that was mentioned is that I may be a victim of a "Danala Service Attack." I don't know if that's an accurate spelling, but...

What are my next steps? If my network has been compromised, how do I fix it? If calling the Geek Squad is a good move, what can I say or suggest that makes their life a little easier?

Thanks!