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Network Drive is in use, but don't have access to items, how to I disconnect?

Hello,

We are having problems accessing data on a mapped drive. the following error appears:

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Thanks for your help,
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Paul MacDonald
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The N: drive is already mapped to something.  You can either disconnect what is mapped to N: or make your new mapping to another drive letter.  The general format for mapping a drive is:
   NET USE driveletter: \\servername\sharename /PERSIST

To unmap a drive, use:
   NET USE driveletter: /DELETE

More info here: https://www.howtogeek.com/118452/how-to-map-network-drives-from-the-command-prompt-in-windows/
If the drive is mapped by GP, just right-click it, disconnect, then do a gpupdate /force from an administrative command prompt.

If manually mapped, right-click and disconnect, then remap the drive. As Paul said, the N: drive is already in use.
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Hello There

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Possibly a conflict with a policy, you you use a policy to map a drive while you already have mapped it manually?  
is this issue solved?
I yes, you may close the question.
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Thanks for your help!