Link to home
Start Free TrialLog in
Avatar of tjie
tjieFlag for United States of America

asked on

The computer keeps crashing and kicking the user offline


This is in Windows 10 and office 365 environment.
One of End User has the following issues:
Her computer keeps crashing and kicking her offline (It is for all applications).

Then, things that I did:
I checked the Hard Disk. It is in the excellent level either for Performance or health.
I deleted some application such as Microsoft Team, Office 365 and others. I cleaned up with Crap cleaner, fixing the registry, deleting files in both Temp’s folders, reboot the computer, then reinstalling back the above applications.
The end user tried it, but reported back that the issue is still the same. It still keeps crashing and kicking her offline (Then, she needs to restart ).

Avatar of Scott Silva
Scott Silva
Flag of United States of America image

I would look for dump files and see what is causing the crashes...
Avatar of Dr. Klahn
Dr. Klahn

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
"Her computer keeps crashing "

What do you mean by "crashing"?  Does it lock up, shut off, or?  Are there any messages displayed?
if there is a dmp file - post it plse (look in windows\minidumps)
if there are none, ask her for a picture, that you can post here, showing the error message
Try Running:
dism /online /cleanup-image /checkhealth
sfc /verifyonly

If either show issues, then run the corresponding fixes to restore the system files.
dism /online /cleanup-image /restorehealth
sfc /scannow

tjie, may we know how it was solved?