troubleshooting Question

The computer keeps crashing and kicking the user offline

Avatar of tjie
tjieFlag for United States of America asked on
Microsoft 365Windows OSWindows 10* Microsoft Team
6 Comments1 Solution19 ViewsLast Modified:
Hi,

This is in Windows 10 and office 365 environment.
One of End User has the following issues:
Her computer keeps crashing and kicking her offline (It is for all applications).

Then, things that I did:
I checked the Hard Disk. It is in the excellent level either for Performance or health.
I deleted some application such as Microsoft Team, Office 365 and others. I cleaned up with Crap cleaner, fixing the registry, deleting files in both Temp’s folders, reboot the computer, then reinstalling back the above applications.
The end user tried it, but reported back that the issue is still the same. It still keeps crashing and kicking her offline (Then, she needs to restart ).

Thanks,
Tjie
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