Change email registered office 2019

I am afraid it cannot be done for changing the registered email address.

Hi Ludwig,

I did something similar a while ago only with a Windows 10 digital license. The only way you're going to be able to achieve this is with the help of Microsoft Support. Use the following link:

https://support.microsoft.com/contactus

I've used the above support facility *many* times with great results. They're very helpful.

Open an online support session with Microsoft - any licensing issue support is always free. They should be able to change the details for you by cancelling your existing digital license and issue you with a new one. I had a Windows 10 Pro license swapped from one email address to another and all they did was cancel my existing license under the wrong account and issue me with a new one to my correct MS account. The whole process took about an hour and was completed in a single support session.

Can't see any reason why they shouldn't be able to do the exact same thing for you for an Office digital license.

Hope that's helpful.

Regards, Andrew

Agreed.

Have you already installed and activated MS Office 2019 using your Microsoft account?

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_win10-mso_2019/office-2019-transfer-license-to-new-ms-account/e07f1530-894b-43b5-8d65-1beff39ff0b5

Doesn't that link you just gave confirm there is no automated way of doing it Jackie?

Steve, the only way to do it is by contacting Microsoft Support.  Explain what you want to do and quote extract from your licence as above.  I recently thought I would need to change my Microsoft Account as I was going to change Intern Providers for a better deal.  I contacted Microsoft Support explained what I wanted to do in the near future and was given a ticket to go back for assistance to change my email address etc.  

Curious what the point of you providing it was? If the OP has installed it already, then it would have autoactivated the first time it ran.

Thank you very much for your Help. I was off these days. I will try to use any of your suggestions this weekend and let you you know.

Ludwig,

For your and future readers information.

I think you gave in way too easily. The fact that I was able to do the exact thing you're wanting to do with a Windows 10 digital license rather than an Office licence proves beyond doubt that it IS in fact possible and that Microsoft will oblige when pressed. You appear to have just struck a lazy or uninformed help desk employee. I would have asked for the request to be escalated up the ladder to another support person.

This is not a case of transferring a license to another party - only to a different email address because the wrong one was used when the purchase was made. A simple and valid request that can be accommodated.

If you think about it objectively, then it HAS to be able to be done. Ie: What if the domain of your registered email address suddenly expired and you no longer had any access to it? It had fallen off the face of the earth. What then? You lose your license or ability to receive mail to your registered email address because your email account no longer exists? That would open a hornet's nest of problems worldwide and Microsoft would be spending half their time in court being sued if they stuck to such a ridiculous policy. :)

For the record, whoever told you this "can't be done" is quite frankly, wrong. I would not accept that answer from the support person you were speaking to.

As I stated, I have physically done this myself - you just need to not accept no as an answer from the help desk when you make contact. Push and they'll find a way. With me, it was issuing a new Windows 10 digital license and cancelling the existing one.

Hope that helps.

Best, Andrew

https://answers.microsoft.com/en-us/msoffice/forum/all/office-2019-transfer-license-to-new-ms-account/e07f1530-894b-43b5-8d65-1beff39ff0b5

Office 2019 and Windows 10 are completely different in term of how the licence is managed.

Andrew might be right about Windows 10 digital licence as Microsoft wants you to stay with the OS and hence they will try their best to entertain you. For your information, Windows 10 free upgrade from previous OS is still possible now.

The problem is Office 2019 digital licence. Office 2019 and Office 365 are the major cash revenue source and there is stricter control on how the licence is managed. There is only under special circumstances that you can do a transfer (or if you live in Germany, the law allows you to do a transfer) among different Microsoft accounts.

Since Office 2016, the transfer cannot be done on your side as each licence is permanently tied to a Microsoft account on activation of the software and how you can escalate your support request to the highest tier of Microsoft is a big question.

https://answers.microsoft.com/en-us/msoffice/forum/all/office-2019-transfer-license-to-new-ms-account/e07f1530-894b-43b5-8d65-1beff39ff0b5 

The problem with people having so much faith in the "answers.microsoft.com" forums is that it's not Microsoft giving answers there, but users who have paid for and sat a variety of competency tests. The majority of participants are simply users that have invested some time (and a considerable amount of their money) into some formal study in how to support (fix / configure) problems related to Microsoft products.

That said, I found the very first answer that showed up when I clicked the above link amusing because it happens to summarise *exactly* what I've said in this entire question thread from the start, right down to the contact link I provided:

Your best bet is to contact Microsoft Support and explain the situation. Only MS Support would be able to complete the task of moving things from one MS account to another. From reviewing a myriad of things before posting this response, the results from other people who have tried doing this ranged from "Can't be done" to "No problem" - so it may depend on the Support rep you encounter so be forewarned.

https://support.microsoft.com/en-us/contactus/
Karl Timmermans (Outlook MVP 2012-2018)
http://www.contactgenie.info

As for digital licenses, there is absolutely zero difference in how a Windows 10 digital license is issued and maintained by Microsoft to that of a Microsoft Office digital license. Any claims to the contrary are nothing more than wild speculation.

Cheers, Andrew  

Agreed.

Both "something can do" and "something can't do" is only wild speculation for anything you have no control on it and I will only make educated guess from how things shall work in formal way.

For your information, Microsoft made use of automated systems for its business processes internally and externally in order to minimize human error or intervention.

If customer representatives can help you to move your digital licence, it means that it is allowed within their automated system provided that there must be valid reasons / requirements to be fulfilled and it is a case by case decision. Generalization of every case shall work the same way is plainly not logical.

Obviously, the request in this question does not meet the requirements and you need to be the insiders of Microsoft to know what are the requirements.

Thank you both of you for giving further info about this. I do agree with Andrew on the example he gave about the email address expiration. That should be a valid reason to change the email address.
Unfortunately, it looks like MS won't easily let customers change something many others do.