troubleshooting Question

Disaster Recovery procedure for an HP Spectre x360 Laptop

Avatar of GeeMoon
GeeMoonFlag for United States of America asked on
StorageWindows 10Disaster RecoveryStorage HardwareLaptops Notebooks
6 Comments1 Solution27 ViewsLast Modified:
A client of mine sprayed water on his HP Spectre x360 Laptop. As a result, the laptop  revealed a blue screen, then shut down.

The laptop has an internal battery, and was not plugged in at the time. It wasn't a lot of water, and it wasn't directly poured on the unit, yet it was enough to shut the unit down. I asked my client to dry it off, and let it sit for a full 24 hours. After that period of time, my client attempted to power it up on the original internal battery. It appeared to turn on, with no display. It did emit a light pulse code that I researched on HP:

         5.3 (blink)

         The embedded controller times out waiting for the BIOS.

         Remove all accessory devices from the notebook.
         If the error code persists, contact support for possible repair.

Of course there is important data that needs to be retrieved, and there are absolutely no backups.

Proposed solution:

I have Identified the internal drive as

      256 GB PCIe® NVMe™ M.2 SSD
      model 13-ae013dx part no 941881-001

I purchased an enclosure for the M.2 SSD. I plan on opening the laptop, to review the internal unit for possible water damage. I will disconnect the battery and remove the M.2 SSD. I will insert the M.2 into the USB enclosure and attempt to access the data via a working laptop. I have not used an enclosure, or ever attempted to access a M.2 outside of a mother board,. Will this just open up in an explorer window, or will it asked to be formatted? I assume, provided it wasn't damaged, that it will just pop up for access once I plug it into the USB, correct?

Am I safe with the above plan? I assume I can't cause (provided I don't zap the board) anymore harm than that which has already been caused. If I am wrong, please advise.  Is there anything you suggest for safe retrieval of this data? 
William Fulks
Systems Administrator

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros