troubleshooting Question

Problem with iTunes/iPad on Windows 10

Avatar of Gene Klamerus
Gene KlamerusFlag for United States of America asked on
iPadWindows 10Apple SoftwareWindows OS
16 Comments1 Solution28 ViewsLast Modified:
I'm just switching from a ThinkPad T480 to an X1 Nano.  I have been using iTunes on it for music, but also for doing full backups of my iPad.  With iTunes on the T480 it always recognize when I plugged in my iPad (via a USB A to USB C cable).  This doesn't seem to work on the Nano (which is a USB C to USB C cable because the Nano only has USB C/Thunderbolt ports.

Is there something additional I might need to do for the laptop/Windows/iTunes to recognize that I've attached my iPad to it?  It seems very strange that this would be a USB connector specific problem.
Gene Klamerus
Technical Architect

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