troubleshooting Question

issues in wordpress website

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Web DevelopmentFTPWeb BrowsersWordPress* LAMP
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Hi experts
I have wordpress website that have pdf in upload folders through ftp and another button that download  folderas zip files  after selection with radio buttons and then button called  download  as zip the issue that when web visitor select the files pdf to download it is downloading normally and indicate the source path properly but when users select multiple pdfs and click download as zip it is not downloading or show download as fake path waiting for your kind advice ?
David Favor
Fractional CTO
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