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C Drive checkdisk does not work

I am trying to create a system image to backup my laptop which has Win 10 Home Edition. It said that C drive has an error and I need to check the disk. I click on the link for "check the disk for error". It rebooted the laptop and check for error. The I tried to create system image again and it kept asking me the to check the disk again. I did it again for 4 times now and I still have that C drive. Any thoughts how to fix this? Thx
Windows OS* back up

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Seth Simmons

8/22/2022 - Mon