troubleshooting Question

While a user in VPN, he can not reset his password

Avatar of tjie
tjieFlag for United States of America asked on
VPNWindows 10* password sync* window server 2019
9 Comments1 Solution32 ViewsLast Modified:
Hi,

It is a Window 10, office 365 and Server 2019 environment.
The Goal: The company want the remote users are able to reset password by him or her self.

All are given the permission in the VPN – Security Group at the Domain Controller.

We used the Global Protect for the VPN software.

I am a domain administrator in the Boba.com (my user name is Lwhite) (Complete name: Linda White)
 
I have an issue in one of the Remote computer (or remote user). It is used by a user called jblack (John Black).
 
I remote to Jblack’s computer and successfully installed the “Global Protect” (The VPN software).; then jblack can login to VPN successfully (using his credential).
 
The problem: When Jblack is in VPN, he needs to reset his password. He did executing CTRL + ALT + Del; but it failed.

The things that I do: I go to command prompt (Using jblack profile) and force the Group Policy; I used the gpupdate /force; but I can not update the policy.

Any help please.

Thanks,
Tjie
 
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