It is a Window 10, office 365 and Server 2019 environment.
The Goal: The company want the remote users are able to reset password by him or her self.
All are given the permission in the VPN – Security Group at the Domain Controller.
We used the Global Protect for the VPN software.
I am a domain administrator in the Boba.com (my user name is Lwhite) (Complete name: Linda White)
I have an issue in one of the Remote computer (or remote user). It is used by a user called jblack (John Black).
I remote to Jblack’s computer and successfully installed the “Global Protect” (The VPN software).; then jblack can login to VPN successfully (using his credential).
The problem: When Jblack is in VPN, he needs to reset his password. He did executing CTRL + ALT + Del; but it failed.
The things that I do: I go to command prompt (Using jblack profile) and force the Group Policy; I used the gpupdate /force; but I can not update the policy.
Any help please.