troubleshooting Question

Unable to Print from remote computer using RDC. The remote printer is listed but get error

Avatar of ir829
ir829 asked on
Remote AccessPrinters and ScannersWindows 10* RDC
5 Comments1 Solution25 ViewsLast Modified:
How would you summarize the issue?
The printer shows on the remote computer but an error occurs when trying to print a test page.

After connecting to the remote computer Windows 10.  Attempting to print to the remote printer generates an error.
When did it begin and how often does it occur?
Start Early May

What errors do you see?
When attempting to print test page from printer in manager in settings.
Operation could not be completed (error 0x0000007e). The specified Module could not be found.

When attempting to print a test page from printer properties
Test page failed to print.  Would you like to view the printer troubleshooter for assistance?  The specified module could not be found.

What's the environment and are there recent changes?
There have been no recent changes.  Remote from a windows 10 computer at home via vpn into a computer in the office windows 10.  It just stopped working.

What have you tried to troubleshoot this?
Tried the troubleshooter Goes threw the processes but nothing gets fixed.
Remove printer and drivers. Reinstalled printer drivers.
sfc /scannow came up clean.
Dism /Online /Cleanup-Image /RestoreHealth came up clean
I check for a restore point but the system restore was disabled.


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