asked on 6/2/2021

Cannot access AWS workspace from chromebook.

Hi
I cannot access AWS WorkSpace from ChromeBook. I have checked and it supports Installing Android applications. (CB315-2H)
From my laptop I can log into the Workspace but I cannot logon from chrome book.
After entering the credentials, app goes through 'Launching Session' and give me error message
An error has occurred while launching your workspace, Please try again

Can anyone please advise why is that.

AWS

Last Comment

sadiya yousaf

6/7/2021

Adelaido Jimenez

6/2/2021

What year is the chromebook ? AWS recommends using the Android client application if your chromebook supports it. Chromebooks launched in 2019 or later support installing Android application. Some chrombook devices prior to 2019 may not support installing Android application and may cause some issues.

can you check the health status from the client device https://clients.amazonworkspaces.com/Health.html

sadiya yousaf

6/3/2021

ASKER

Chromebook model is CB315-2H and was release in April 2019. Chrome OS version is 91.0.4472.81.
I have checked the compatibly list and Chromebook is compatible.
Android is ticked under Access Control Options.
I am assuming by android app you mean I need to install AWS workspace Client Android/Chromebook

Adelaido Jimenez

6/3/2021

Seems like your device meets all the requirements. What’s the workspace client version you installed? Have you tried re-installing the client?

sadiya yousaf

6/3/2021

ASKER

Uninstalled, restarted, re-installed

Powerwash re-installed
Both did not work

sadiya yousaf

6/7/2021

ASKER

Hi
Chromebook does not support AWS workspace.
I had to add our vpn range to security group and RDP the workspace

ASKER CERTIFIED SOLUTION