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Brian B
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Printer Doesn't Keep Settings in NAV

Strange issue here where a Zebra GK420t doesn't keep it's settings for the label size and darkness. Only happens in Dynamics NAV 2013. Windows defaults show the correct information. Same thing in other programs. Just in NAV the settings don't stay. If I correct the width and darkness in NAV to match the windows settings, the label prints correctly, but the next time I go to print, they are back to previous settings.

One more interesting thing is if I change the windows default printer to the Zebra without changing any other settings, the label size settings change again. This seems to be gone now, but doing that also used to cause the labels to come out blank.

The printer is shared on another system and it and the other computer that are using it are working except for one that just prints blank labels. All are using the latest driver version and all are on the same windows update. I can reproduce the issue no matter user is logged on to this computer, even with a new profile.
Printers and ScannersWindows 10Microsoft Dynamics* NAV

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Brian B

8/22/2022 - Mon
Brian B

ASKER
Logged a different user on the same computer, and they are getting blank labels. Again, only in NAV.
hdhondt

According to this page, NAV keeps a set of default page settings. That makes me think that, if you change page size, next time you print it will go back to the default. To set the default:
In NAV 2015, the page settings are in the Report properties in Report Builder.  In NAV Development, select a report/view/layout.  Report Builder will open.  Select view and put a check in the box next to properties. click in the blank area around the report to see the "Report" properties.

Brian B

ASKER
I will have a look at this idea, thanks.
Just want to be sure though, can your solution still be applicable when some machines are printing no problems? Or the darkness setting, for that matter?
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James Murphy
hdhondt

It could be applicable if those other PCs have other default settings. I assume the ones that print without problems have the correct defaults. You could look at the settings on one of those, and compare with the faulty ones.
Brian B

ASKER
The issue is that all systems have the correct printer defaults. Just a couple of systems aren't picking up those defaults and also not keeping what we set them to within the program.

I've escalated with both MS and Zebra, so we'll see if I get anywhere through either of those channels as well.
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Brian B

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