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Unable to Renew IP Address on Windows 10

Hi Expert,

I am unable to Renew IP Address on Windows 10, getting the following

No operation can be performed on Local Area Connection* 1 while it has its media disconnected.

What do this mean and I have restart both laptop and router still same.

Tried the below

netsh winsock reset
netsh winsock reset catalog
netsh int ip reset

Wifi no issue.

Appreciate if any expert can assist me on.



Windows 10Windows OSWindows NetworkingTCP/IPNetworking

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Jackie Man
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Can you ping the local loopback address,


Local Area Connection* 1 while it has its media disconnected

Media disconnected means that there is no physical connection of the nic.

Either the network cable is lossen on the LAN port of your computer, or the network cable has a problem or the network cable is loosen on the LAN port of your router.

Try a new network cable or attach the network cable to another LAN port of your router.
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Hi Expert,

I am able to ping

I have changed cable and all port have checked and changed port on router still same.

From device manager the network card is working fine and Lan driver on the latest.

Avatar of arnold
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It says, cable unplugged. Adapter is inactive, this is why it can not renew an IP.

I.e. I can not buy a dozen eggs, I am not in a store.

Can you confirm the system is connected?
If there are lights on the Nic (if there are LEDs and they are not illuminated, means cable is unplug)

Open control panel look in the network what does it show the status of the network adapters?
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Hi Expert,

It shown Unidentified network, rest of the desktop and laptop are fine thus not the router issue though.

No sure if this is a work or personal laptop, there may be some service disabling wired when wireless is connected. Can you try disabling wireless and see if you get a (wired) ip address?
Hi xchiazyx,

Run the following command in a DOS window.

ipconfig /all

That will show all active network connections and identify which one you should refresh.

Post the output of the above command in your next comment if you aren't sure.

Regards, Andrew
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Hello There

Make sure you haven't configured the static IP address.
The next step would be opening Settings -> Network and Internet -> Status -> then scroll down and click Network reset. Then reboot. If this won't help, run Network Troubleshooter and see if it resolves the problem.
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Windows OS
Windows OS

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

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