troubleshooting Question

Link on site doesn't work but same address if typed directly in does

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Bert2005Flag for United States of America asked on
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Hi Experts,

So, I am caught between my site designer and one of the directors with the American Academy of Pediatric patient education and handouts.
When you go to the site and click on Resources in the menu, then Patient Education and Handouts, you will get the proper site of the AAP with the proper address in the address field. However, if you type a search word, let's use "bronchitis," you will get a white page. NOW...if you highlight the address in the address field, it will take you yet again to the correct page. But, now it will work.

Taken a step further, you can type the address that is in the address bar and hit enter and it will go to the correct page, i.e. you can search on "bronchitis" or "cold" and it will go to that page.

Interestingly, when the guy from the AAP was first setting this up, he couldn't get it to work until I gave him the exact subpage. This should be very simple. All of the information you get comes directly from the AAP website.

Thank you.



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