Multiple BSOD and Drive Mapping Errors After Upgrading W7 Pro Desktop to W10 Pro

Hi Chip,

I've seen problems after upgrades from Windows 7 to Windows 10 many times. Seems to be a coin toss if you're going to experience issues or not, depending on your hardware configuration. One thing that has been consistent though, is the problem you mention with retaining drive mappings.

To resolve the drive mappings related issue, delete all existing drive mappings that were created before the upgrade to Windows 10, and simply re-create the mapping in Windows 10 from scratch. That's always resolved drive mapping errors for me.

Same on your server - if your server has drives mapped to the (now Windows 10 box) that were create when the box was still Windows 7, delete the mappings from the Server and recreate them.

 I finally got the audio to work when I unplugged my sound card and plugged my speakers into my MOBO.

It's likely that would have been because the third party sound card was using incompatible Windows 7 software and drivers once the machine was upgraded to Windows 10. Providing your sound card is compatible and supported under Windows 10, you should still be able to re-install it.

My video card is old and somewhat weak. Could this be the cause of the crashes?  I believe I have the latest driver available.

Unlikely to do with the strength of the card - more so with the drivers and associated software. Uninstall the drivers and all associated Nvidia software completely and restart Windows. Then I'd suggest running the following GeForce software and driver installation package.

https://www.nvidia.com/download/driverResults.aspx/87789/

Note: If you updated the driver package rather than uninstalled and reinstalled it, you will likely continue to have problems. I'd suggest doing the uninstall and reinstall exercise explained above regardless. Upgrades can be problematic unless done on the same OS as the older drivers were installed on.

On a related note, is there a software true (preferably free or low cost) that would scan my Windows 10 desktop and tell me which drivers are out of date and help me update the drivers?

I consider all driver updating software (unless provided by the hardware manufacturer) to be either PuPs or Malware. That type of software is the reason for *many* invoices I have written over the last 20 years or so for PC repairs to company computers. I would not recommend using any such software to seek and update drivers at all. They often get it wrong and find links to problematic beta releases and incorrect drivers, overwriting good drivers with the wrong ones.

Your best bet is to manually seek out the best driver for all hardware you are using and visit the manufacturer's site to obtain the correct drivers. The vast majority of your hardware-related drivers will be taken care of when you install the Windows 10 Motherboard Chipset Package from your mainboard manufacturer anyway.

You can get Windows 10 drivers for your mainboard from ASUS here:

https://www.asus.com/us/SupportOnly/P8Z77-V/HelpDesk_Download/

With regards to your NAS drive, again, ensure any software installed that is related to your NAS is Windows 10 supported. If it was installed prior to upgrading from Windows 7, uninstall and re-install it. Delete any mapped drives to it that existed prior to upgrading to Windows 10 and recreate. I would leave this as the last step after taking care of all the other software and driver related issues. Particularly once your MB chipset drivers are updated, you may find that any problems with your NAS may disappear on their own.

Hope that's helpful.

Regards, Andrew

Hi Andrew,

Thank you so much!  I was on my desktop looking into graphics cards when it crashed again for the same reason.  I currently use two monitors - wonder if I should drop down to one until this is resolved.  Could that help?

Do you recommend I update my ASUS board drivers first?  If you agree, does it matter what order I install the updated drivers for LAN, chipset, audio, VGA, utilities, etc?

Do I install the MOBO drivers while logged into Windows or do I update them from the BIOS?

Hi Chip,

I currently use two monitors - wonder if I should drop down to one until this is resolved.  Could that help?  

Yes, run on the primary monitor only until the Win 7 drivers have been uninstalled (don't forget to reboot) and the Win 10 drivers installed. Get the basics down first, reconfigure enhancements like a secondary monitor later.

Do you recommend I update my ASUS board drivers first?  If you agree, does it matter what order I install the updated drivers for LAN, chipset, audio, VGA, utilities, etc?

Your best course of action is to uninstall as many Windows 7 related drivers as possible and once done, install the motherboard chipset drivers. Then install all other hardware Windows 10 drivers progressively. It doesn't really matter in what order for the rest, but all mainboard related drivers should be installed first. I'd do...

Mainboard Chipset
Any other On-Board hardware that will come with the mainboard drivers
Video Card
All the rest....

Do I install the MOBO drivers while logged into Windows or do I update them from the BIOS?

Mainboard drivers are installed within windows. They typically come in an executable format and are wizard-driven. The only installs from within BIOS are BIOS updates. Nothing to do with Windows.

Regards, Andrew

i also do not recommend upgrading to w10 - and certainly not on a system with existing problems - it's asking for trouble.
It is always best to backup what you need  - and do a fresh install.
Chip can you post the dmp file ?  find it in Windows\minidumps, and attach it as file
when doing a fresh install i always install the mobo drivers first

Thank you both for your comments.  A few updates and questions.  I updated all of the MOBO drivers and uninstalled all NVidia drivers and installed the suggested software.  Everything seemed to be working well with one monitor, except the drive mapping problem.  I went ahead and connected both drivers and had two BDOD this morning.  
First crash: System Service Exception
Second Crash: Driver IQL Not Less or Equal

Both crashes happened when watching a video and or moving a video from monitor 1 to 2.

Nobus, you mention a clean install.  Do I need to buy a copy of W10 Pro to do that?  Or can I still leverage my W7 Pro license?
Also, I was hoping to avoid that so I would not have to install all my apps, but maybe that would be best.  I will need some time to search and backup all my files.  Thankfully, I have my original W7 SSD boot drive I can go to if needed.

What info does the DMP file contain?  Would it contain any of my network settings, site history, or anything else private that I may prefer to send you directly as opposed to posting?

Update: Trying to attach a dump and it says I do not have permission to do so.  Can I email it to you?  If not, how do I post?

Second attempt posting dmp file... I had to copy the file to another folder, change permissions by giving everyone read write.  Hopefully this works...
EE-060721-10359-01.dmp

Hi Chip,

I went ahead and connected both drivers and had two BDOD this morning.  
...
Both crashes happened when watching a video and or moving a video from monitor 1 to 2. 

That's clearly an issue that points to a video card problem. Either drivers or a fault with the video card itself. Whilst it may have worked ok on Windows 7, Windows 10 will be putting considerably more demand on it. That seems to be supported by the fact that the crashes didn't start until the second monitor was enabled.

A clean install of Windows is unlikely to solve the above problem in my opinion. I would rule out the card being faulty first by replacing it with a different card. One with preferably a bit more video RAM and power.

A clean install will also require you to purchase a new Windows 10 license. There is nowhere to type in a Windows 7 key during a clean install to trick Windows into thinking it's an upgrade in order to take advantage of the still working free upgrade path.

What info does the DMP file contain?

Debugging information for programmers use.

In layman's terms, dump files rarely contain anything useful to anyone other than someone who has an intricate knowledge of Windows internal code. (Windows Developers)

For everyone else who is not privy to Windows internal code, it's all just guesswork. The only way to read them is to load them into GUI software (such as this as just one example) that tries to make sense of their contents. Note that the description of the software in the linked article states:

"the dump file may contain hints on how to solve the problem"

Bolding is mine.

Would it contain any of my network settings, site history, or anything else private that I may prefer to send you directly as opposed to posting?

From the size of your dump file, it looks like a minidump that shouldn't contain sensitive information. Note that I say "shouldn't" though, because it's unknown for certain what they contain. Perhaps Nobus will be able to inform you better on that score.

I had to copy the file to another folder, change permissions by giving everyone read write.

That's normal behaviour. They were never designed by Microsoft as something to share. I'm unsure what Nobus wanted that dump file for or what he thinks he'll find in it. The symptoms you've described are (to me) very clear. The blue screens are related to a Video card hardware and/or driver fault. The quickest way to rule that out is to swap in a different card.

Just as an aside, I don't agree that fresh installs are the only way to end up with a stable copy of Windows 10. I upgraded an entire office of Windows 7 machines to Windows 10 (12 different workstations) for a client a few years ago and they are all still running quite happily without any issues. When it comes to something like blue-screen problems, a fresh install will not always fix the problem. The faulting hardware or drivers still need to be identified regardless.

Hope that's helpful.

Regards, Andrew

Hi Andrew,
I suspect it is a card problem, too.  The card is from 2012 and only has 1 GB of RAM in it.  The challenge is the current shortage of GPU cards on the market.  Of the few that I can find locally, they are rated as having the same or lower performance than my 2012 card (although they do have 2GB of memory).  I can buy used cards for $125 that are almost as old as mine.  Any suggestions on what I should be looking for in a new card?  I will check but I highly doubt I have a spare GPU card lying around - and if I did it would likely be older and much weaker than mine.  I am not into gaming, but do a lot of high end photo editing and some video work.

I would definitely like to avoid a clean install path.  I have no idea what a W10 Pro license costs, but I am sure it will be around $200+ and that is money I could put towards a new GPU.

Hi Chip,

The challenge is the current shortage of GPU cards on the market.

Have you looked on Amazon? Seems to be quite a selection to choose from there. Here's a link from a quick search I just did now. Lots of different 2GB and 4GB cards available for reasonable prices.

https://www.amazon.com/s?k=GPU+Video+Cards&ref=nb_sb_noss

Amazon immediately popped into my mind because I find it so convenient :)

I can buy used cards for $125 that are almost as old as mine.

I'd personally recommend avoiding the purchase of a used card unless it's been refurbished and comes with a warranty. More often than not, you could just be buying someone else's headache.

Any suggestions on what I should be looking for in a new card?\
...
I am not into gaming, but do a lot of high end photo editing and some video work. 

It really depends on your budget. If you're into High-End photo editing and video work, you'll want a "minimum" of 4GB of RAM for performance. Were you using that 1GB card for that sort of work on Windows 7? I can't imagine its performance would have been very good if so.

I would definitely like to avoid a clean install path.

Most people do in order to save reinstalling a bunch of apps. I've seen nothing in this conversation so far that suggests to me you can't end up with a stable Windows 10 system once a couple of bugs are ironed out.

Sometimes you can be forced to go the clean install route, but I've found upgrading from Win 7 to Win 10 to be relatively trouble-free, providing the Windows 7 install didn't have any major problems before upgrading and have never been forced down that route myself. Maybe I've just been lucky :)

I always make a habit of getting a Windows 7 box as stable as possible before upgrading and removing any hardware/software that is not fully supported before the upgrade. That takes a little bit of pre-upgrade research, planning and preparation and minimises the chances of having post-upgrade issues. But as that horse has already bolted for you now, I'd see if a stronger and newer card will resolve the Blue Screens for you. It won't be wasted money because the card you currently have is definitely too weak for any high-end graphics or video work.

Best, Andrew

regarding dmp files : i was able to solve many problems by analising  the dmp file
your say : probably memory corruption + VIDEO_SCHEDULER_INTERNAL_ERROR (119)
it can be the  mobo RAm or the video card ram - so i suggest to test both
for ram  - i use memtest86+     https://www.memtest.org/
for video card :=  6 Free Programs to Check Your Video Card Memory For Errors • Raymond.CC 
i did not try these - but i have used  Burnin Test :  http://www.passmark.com/download/index.htm

Do I need to buy a copy of W10 Pro to do that?   once you had a working W10 system -MS keeps track of it soyou don't need a new one
more info :  You Can Still Get Windows 10 for Free With a Windows 7, 8, or 8.1 Key (howtogeek.com) 
and if it is the card - can you not install a cheap other card ?
see :  Amazon.com : Computer Graphics Cards 

Hi nobus,

Here are the results from PassMark tests - it says I failed the 3D test because it could not start DX12.  Are there any other tests or settings you want me to run with PassMark?  I am going to run memtest86 next. I looked at the log and I think the errors are because my card only supports DX11 and not DX12 (although I may be wrong):


**************
RESULT SUMMARY
**************
Test Start time: Wed Jun  9 09:41:40 2021
Test Stop time: Wed Jun  9 09:56:42 2021
Test Duration: 000h 15m 02s
Temperature CPU 0 average (Min/Current/Max): 29.3C / 43.8C / 49.8C
Temperature CPU 0 core 0 (Min/Current/Max): 31.0C / 48.0C / 50.0C
Temperature CPU 0 core 1 (Min/Current/Max): 30.0C / 48.0C / 51.0C
Temperature CPU 0 core 2 (Min/Current/Max): 29.0C / 44.0C / 49.0C
Temperature CPU 0 core 3 (Min/Current/Max): 27.0C / 35.0C / 49.0C
Temperature HDD 0 (Samsung SSD 860 EVO 1TB) (Min/Current/Max): 26.0C / 27.0C / 27.0C
Temperature HDD 1 (Samsung SSD 840 EVO 250GB) (Min/Current/Max): 24.0C / 24.0C / 24.0C
Temperature HDD 2 (ST3500320AS) (Min/Current/Max): 34.0C / 34.0C / 34.0C
Temperature HDD 3 (ST8000DM004-2CX188) (Min/Current/Max): 33.0C / 34.0C / 34.0C
Temperature GPU 0 GeForce GTX 460 v2 (Min/Current/Max): 34.0C / 63.0C / 63.0C

Test Name                   Cycles   Operations      Result Errors   Last Error
                    GPGPU   29       71.914 Trillion PASS   0        No errors
             Memory (RAM)   4        114 Billion     PASS   0        No errors
              2D Graphics   3        10258           PASS   0        No errors
              3D Graphics   0        0               FAIL   5        Unable to start DX12 test
              Temperature   -        -               PASS   0        No errors
           Video Playback   67       859             PASS   0        No errors
TEST RUN FAILED
DX12-error.jpg

Nobus,
I also ran a dedicated RAM test using the PassMark suite.  I stopped it manually after 5 minutes, and there were no errors.

Memory (RAM)       141       3.446 Trillion       PASS       0       No errors

I happened to look at the attached log and see that it says I am using a GPU driver from 2015. This was right around when Windows 10 was introduced.  Does that seem right to you?
BurnRamtest-System-Info.pdf

you've lost me  Chip
can you specify what tes tyou ran for the results you posted  ? then i can understand it better

Hi nobus,

Thank you for looking at this.  I got an urgent call from my son that took me offline.  I downloaded a 30-day evaluation copy of BurnIn Test version 9.2 from Passmark.  I then ran their default tests,  which I believe were
Max CPU Temp
2-D graphics memory,
3D graphics,

Then I ran their memory test followed by the GPGPU test which it passed.  The GPGPU test results were 29 cycles, 71.83 trillion operations, errors 0.  I am now going to run MemTest86 after rebooting.  Are there any other tests you want me to run?  I tried to run OCCT but it would not allow me to do so without a license because my PC is part of a domain.

nobus how long does memtest86 run?  it has been running over an hour and now says it is just 5% done. I have two simms installed. did it finish the first and is starting the second. here is a screenshot of progress...

sorry cannot post screen shot from phone. says pass complete no errors on bottom

EDIT: Would it help to see other dmp files from other crashes?  Since going back to a single monitor I have not experienced the dreaded BSOD.  However, my single screen periodically goes dark for 2 seconds then recovers, almost as if the driver failed and is restarting, although there is no message.

I also noticed that Windows updated the driver for NVidia.  It is no longer from 2015.  It is now driver 23.21.13.8813 from 10/27/2017.

as i understand your results vide card ram looks ok - testpasses
but cannot start D3 or complete DX12 - only occurs with the latest version
 i found some suggestions :  Passmark won't complete DirectX 12 3D test - Windows 10 Forums (tenforums.com) 
but nothiung conclusive found
is it possible to test with a cheap card ( from a friend, or relative?) that should be conclusive
memtest runs till it is done LOL - because it varies with the chip speed, and size to test - usually around an hour

you asked :  Would it help to see other dmp files from other crashes?  i don't know, but you can post a couple, i'll have a look
Since going back to a single monitor I have not experienced the dreaded BSOD  - -  the net shows several experiencing this - but also no clear cause found

how did you use the 2nd screen ?  extended ?

@Chip

However, my single screen periodically goes dark for 2 seconds then recovers, almost as if the driver failed and is restarting, although there is no message.

That's normal behaviour when a video card is being stress-tested by any Benchmarking or stress testing type software.

I also noticed that Windows updated the driver for NVidia.  It is no longer from 2015.  It is now driver 23.21.13.8813 from 10/27/2017.

That's good actually. Can you verify if the publisher of the driver is NVidia or Microsoft? Check the driver provider and digital signer in properties. (See below)



Try re-enabling the secondary monitor again and see if the BSOD returns now. If it doesn't, then you're all set, but I wouldn't be expecting a very good performance from that card, especially for video editing work. Could save yourself buying a new card if you can put up with doing things like video editing slowly.

Regards, Andrew

Chip,

Just further to my last, if you want to take this opportunity to stress test your computer hardware under Windows 10, below is a snapshot of the tests I'd suggest you run simultaneously for at least 1 hour.



If you only have the Trial version of BIT, you'll need to restart the test manually every 15 minutes until it's gone for at least 1 hour. The reason for running it that long is so that everything gets heated up. Often, intermittant hardware faults may not error if only tested for 15 minutes.

Hope that helps.

Regards, Andrew

THANK YOU both for your continued patience and support. I do have a few updates.  I looked at Event Viewer and found a bunch of errors related to nvlddmkm. A Google search revealed the following site that explained the error and gave options to fix it:

https://windowsreport.com/fix-video-tdr-failure/

So I went and looked again at NVidia and found a newer driver under gaming experience.  I installed that driver an hour or so ago.  Here is a screenshot.  I assume it is legit - was installed via the GeForce Experience.


Here is the strange thing. Despite updating the driver I am still getting the same error, many times each minute. Maybe I do need to do an hour-long stress test of the GPU?  


It is late here.  Tomorrow I am going to dig around the house for a spare GPU.  I may be able to find one, but it will likely be as old or older than what I have.

I have now decided I want to buy a new GPU with the following requirements, at least 4GB RAM, introduced in 2017 or later, supprt at least 2, prefer 3 monitors for growth. Two days ago after much hunting, I ordered an EVGA GTX 1650 Super from Shopblt.com.  It was one of only a few cards that had fewer preorders than incoming stock and it said they expect to receive the cards on June 15.  The cost was $300 with 2-day FedEx.  Day after I ordered the ETA of the cards to their warehouse slipped to July 7.  I see similar new cards listed on Ebay for this price range. The sellers are almost all new with few ratings and all cards say no returns. Ebay does say that I can return a product that does not match the listing. Is there any way to test and verify that a card is in fact new? Shrinkwrapping can be replaced so I do not trust it.

nobus - sorry for missing your question. Yes, the second screen was extended.
Andrew, thank you for showing me the exact tests you want.  I will run them tomorrow in about 8 hours or so. Does the trail version save results in a log file?  If so, what happens if I repeat it 4 times? Do I just quickly rename each log file after test finishes and then restart test?
Good night (or good day haha)

Hi Chip,

A Google search revealed the following site that explained the error and gave options to fix it

Looks like a good article to me, with the following two exceptions.

"we recommend Restoro PC Repair Tool"

Don't waste your money on that tool (or anything like it). It won't fix squat! The site probably gets a kickback from pushing it and Malwarebytes reports the site having PUP activity as well so the entire site is suspicious from the getgo.

"we strongly recommend DriverFix"

Ditto for that piece of crap. I would strongly recommend the exact opposite - stay away from it. Many years of experience has taught me that such software can cause far more problems than they solve. Fair warning. If you absolutely must use such software, use it to search once and then uninstall it, or disable automatic checking at the very least and double-check any recommendations it makes.

I assume it is legit - was installed via the GeForce Experience

Yep, perfectly legit and worth a try. I'd re-enable the secondary monitor and test again now to see if it addressed the blue screens for you.

Here is the strange thing. Despite updating the driver I am still getting the same error, many times each minute. Maybe I do need to do an hour-long stress test of the GPU?

I suspect the errors in Event Viewer will be related to the lack of support for DirectX 12 which Windows 10 will have installed. If you look here, you'll see that your card only has support for DirectX 11 and lower.

Built from the ground up for DirectX 11, the EVGA GeForce GTX 460
delivers the ultimate next generation gaming experience.

The card will not necessarily be faulty, but as you've ordered a replacement anyway, I wouldn't bother testing it any further. It's now too long in the tooth age-wise to worry about for my money.

Tomorrow I am going to dig around the house for a spare GPU.  I may be able to find one, but it will likely be as old or older than what I have.

You can do that for fun if you like, but unless the card supports DX12, then the exercise is unlikely to yield any useful results for you. I'd just wait for your replacement card to arrive.

Is there any way to test and verify that a card is in fact new? Shrinkwrapping can be replaced so I do not trust it.

No way to find out if it's been used before or not that I know of. That said, it's a wise practice to stress test any new hardware purchased, whether it's brand new out of the box or not. BIT will be able to do that for you. It's a good product, so if there's a problem with the card, an hour of stressing it with BIT will cause a failure 99% of the time in my experience.

Does the trail version save results in a log file?  If so, what happens if I repeat it 4 times? Do I just quickly rename each log file after test finishes and then restart test?

I honestly don't know the answer to that sorry. It's been many many years since I used a trial version of it. I used to build and supply PCs so I purchased a license for it over ten years ago :)

Best, Andrew

the reason i run tests is that often errors are not conclusive - that's what my experience told me
that's all

@Chip / Nobus,

An interesting FYI...

I got curious and dug around for that event viewer error. Seems it's been going on for quite some time. Nvidia Corp actually released a statement about those errors on their own support forums. Mind you this was back when Microsoft Vista was still all the rage so it should be read with a grain of salt.

What I take away from Nvidia's statement is that the error could be caused by a different hardware component to the Video card, which makes stress testing all of the machine components I suggested a bit more of a worthwhile exercise.

Reproduced below for the sake of completeness.

Source: https://www.nvidia.com/en-us/geforce/forums/discover/37768/nvidia-statement-on-tdr-errors-display-driver-nvlddmkm-stopped-/

NVIDIA Statement on TDR Errors Display driver nvlddmkm stopped...

What is TDR? Windows Vista has a new feature called Timeout Detection and Recovery (TDR). TDR attempts to detect problematic situations and recover to a functional desktop dynamically. In prior operating systems these situations would have resulted in a system freeze and forced customers to reboot their PC. More information about this Vista feature can be found here: http://www.microsoft.com/whdc/device/displ...dm_timeout.mspx. Therefore, when you see the TDR error message "Display driver stopped responding and has recovered", you know that the display driver is being reset without requiring a reboot.

Why does it happen? TDRs can occur for a variety of reasons, many of which are unrelated to the graphics card or graphics driver. Since Vista launched, NVIDIA has been working hard to address TDRs issues that are specific to the graphics driver. Last year, we set up the NVIDIA Vista Quality Assurance Site to record and address user issues: http://www.nvidia.com/object/vistaqualityassurance.html. Since that time, we have resolved a majority of the issues specific to the graphics driver and have also worked directly with Microsoft to release five Vista hotfixes, all of which are now part of Vista Service Pack 1 (SP1). If customers are still experiencing issues, we recommend that they continue to file issues at the quality assurance site. We also recommend that customers look carefully into the wide range of other causes of TDR issues such as overclocked components, incorrect component compatibility and settings (especially memory configuration and timings), defective parts (memory modules, motherboards, etc.), insufficient system cooling, and insufficient system power. Throughout the forums, there are numerous reports of hardware solutions to TDRs.

NVIDIA PR

Hi Andrew, I just started running the tests at 8:02 am my time.  Was about to ask you if I need to monitor any temperatures during the test when the screen went black for two seconds then rebooted. I already have 3 errors showing after 2 minutes, 1 error on the 3D Graphics test and 2 on GPGPU. The video playback test (which looked like an asteroid video game) is no longer running.  I will let this run for the full 15 minutes then post any details I can find on the error.  I have both monitors plugged in, by the way.

Andrew,

I stopped BurnIt after one 15 minute cycle due to the high number of errors. As the 15 minutes progressed, I heard my variable speed case fans ramp up as the system was heating and I noticed that the errors were occurring more quickly as the test progressed.  Here are the results:

CPU, Sound, Memory, Video Playback all passed with no errors

2D graphics failed with 12 errors. I checked the event log and all 12 errors were the same: "video memory corruption".  (sounds bad to me)

3D graphics failed with 2 errors. I checked the event log and both errors were the same: "An error occurred during the DX12 3D test " (expected)

GPGPU test failed with 14 errors. I checked the event log and all 14 errors were the same: "GPGPU unable to access graphics resource required for verification [GPGPU: GPU 0: NVIDIA GeForce GTX 460 v2]"

Based on this is it safe to say that my GPU has bad memory and needs to be replaced?

Hi Chip,

Based on this is it safe to say that my GPU has bad memory and needs to be replaced?

You got it in one. The demands that Windows 10 is putting on it are too great so the card is ready for the junk pile I'm afraid. Memory corruption errors on 2D graphics will cause unexpected problems. The card is struggling in a Windows 10 environment so no need to continue testing it. Time to replace.

There is "one" other possibility, but unlikely to be the case. The slot the card is plugging into on the motherboard could be the problem. The only way to determine that is to replace the card and test again with a good GPU.

Best, Andrew

BTW, once a component fails, there's no need to continue with the test. I run for a minimum of an hour to force any intermittent errors to rear their heads. If you're getting errors that quickly, BIT has done its job. The software is actually designed for use by system builders to try and eliminate hardware errors before handing a machine over to a customer, but it's also a handy troubleshooting tool when a software cause can't be found for a problem.

Hi Andrew,

Thanks for confirming my suspicion. I called ShopBLT and received some disappointing news.  I am likely going to have to wait 3-6 months for my graphics card to be delivered, despite their system saying an ETA to the warehouse is July 7.  I did some searching and found a temporary stopgap solution at a local BestBuy.  They have one PNY - GeForce GT1030 2GB PCI-E 3.0 Graphics Card available for $140.  I bought it and should be able to pick it up later today.  It is just slightly faster than my current card, but the GPU was introduced in 2017 vs 2011, it is new and supposedly works (although I will test it with BurnIt), it has 2 GB of RAM vs 1, and supports DirectX12.  Can't believe it only needs 30W of power versus my current card's 160W, but I am not complaining.  Just got an email... it is ready to pick up!!!  I am going to leave for the store soon and hope to have it installed in my desktop in the next 90 minutes.  Will keep you posted.

You're welcome Chip. As for the card, it's miles above what you had and at a reasonable price too. Should do the job for you.

Will keep you posted

Please do. Am off to grab some shuteye for now tho. About to hit 3 am in my part of the world :)

Hi Andrew and Nobus,
I wanted to give you both an update. So I installed and set up the PNY GeForce 1030 card with 2GB of RAM for dual monitors, one DVI and one HDMI. I ran BurnIn Test twice so far, the 2D, 3D, Video Playback, and GPGPU tests all at 75%. It passed the first two runs with no errors! The 3D DirectX 12 space flight simulation seems to be higher resolution and a bit smoother than with my old card, but the frame rate seems to be lower. I think I may be all set and can now wait for my GTX 1650 Super card to arrive (hopefully less than 6 months like they said). This GT 1030 card uses so little power compared to my old (30 vs 160).  My case fans never sped up during these tests.  I will run the tests one more time, then call it a night.  I want to clear out my event logs and see if I get any crashes over the next few days.  If I do not I will close the question.  Thanks!!

it seems your new card passed the MS acceptance test - lol

Great to hear Chip. That confirms it was definitely the video card that couldn't take the strain that Windows 10 demands. Thanks for the update.

Thank you both for your help and patience.  The monitors seem to be working fine, so I am closing this question.  I am still having other issues related to the upgrade. If you have patience, please see my new post. :)

No worries Chip. Thank you also for the very nice testimonial. Much appreciated.

Best, Andrew