troubleshooting Question

Microsoft Works error

Avatar of kevluck373
kevluck373 asked on
Microsoft* Works
16 Comments1 Solution17 ViewsLast Modified:
There are a few people at work that use MS Works to look through data sorted out in a works database, and I’ve worked at the same place for 4 years, but this is the first time I’ve experienced this.

A picture of this error is shown below. I may extract system & app logs from the event viewer. 

A user opens the Works database through Outlook, and Outlook has always opened the Works file automatically, but for some reason this issue has started for 1 user.

I can save the file from Outlook, and am able to open the file manually through Works but not automatically as used to work. Even if I save the Works file on the PC, and double click on it I get the same error shown about, but for some reason if I open Works, and the open the file this works.

I can log in as her on any other PC, and this error does not come up, which makes me think what this could be on her office PC.

I’ve tried uninstalling/reinstalling Works but error remains. The works files I have are from here at work, but I do not have the actual CD. You can download an ISO from the internet because as far as I know Works is free these days. This is Works 9.5. I may burn the ISO to a CD and try that way, but if that works it will be shocking. I'll have to check this again, but I believe I've given her modify rights to the folder where Works is installed.

I've never had to do anything special to get Works to work such as granting specific rights to specific folders.

I’m fairly confident if I re imaged the PC would fix this problem, but I was hoping there’s an easier way of doing this. If this were to happen again, it’d be nice to know a fix instead of re doing the PC.

I have seen this topic on experts exchange once, but wasn’t able to get any helpful ideas I could try.

I suppose I can try to uninstall/reinstall Office but haven’t tried that yet.
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kevluck373

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