troubleshooting Question

Access to Ubiquiti UniFi UAP-AC-PRO

Avatar of PAMurillo
PAMurilloFlag for United States of America asked on
Wireless HardwareWireless Networking* ubiquity
10 Comments1 Solution25 ViewsLast Modified:
HI Everyone,
I setup a Ubiquiti UniFi UAP-AC-PRO wireless access point using the Ubiquity UniFi Controller about a year ago. I documented the ID/PW for administrative access to the device but now when I try to access the device while on-site, it says my credentials are incorrect although I was diligent in documenting IDs/PWs.

I have found numerous websites with techs having the same issue but most are 2-3 years old. Most website say to reset the device and re-setup but what is to keep this from happening in the future? Also the device is about 12ft off the ground so I cannot access easily.

Also, I originally setup the WAP on a retired laptop. Is there some setting in the UniFi Controller software that I should have copied to my new laptop?

Any help is appreciated.


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