Link to home
Start Free TrialLog in
Avatar of Sean Ohlrich
Sean Ohlrich

asked on

Cannot RDP from Windows 7 Pro to RDP Server 2019

Windows 7 RDP client version6.3.9600 RDP 8.1 Supported but fails to connect with error message "Your computer can't connect to the remote computer because an error occurred on the remote computer that you want to connect to.  Contact your network administrator for assistance."  Windows 10 can connect just fine.
Avatar of DEMAN-BARCELO (MVP) Thierry
DEMAN-BARCELO (MVP) Thierry
Flag of France image

The problem can come from a problem of encryption (CredSSP):

Error (CredSSP encryption oracle remediation) when you try to RDP to a Windows VM in Azure - Virtual Machines | Microsoft Docs 
The problem exists when a workstation not updated is trying to connect to a server updated, or the contrary.

The workaround (registry on the client) is generally the quickest way to verify and connect.

#Add the vulnerability key to allow unpatched clients
REG ADD "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\CredSSP\Parameters" /v AllowEncryptionOracle /t REG_DWORD /d 2
ASKER CERTIFIED SOLUTION
Avatar of arnold
arnold
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Sean Ohlrich
Sean Ohlrich

ASKER

Our vendor found the fix that worked for us.  There is a TLS 1.2 enable patch from Microsoft, as show in the following link.

https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: 'arnold' (https:#a43299566)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
Experts-Exchange Cleanup Volunteer