Outlook 2019 Pro Plus - It's been installed for 2 days and working. It just now started crashing after fully opening for 2 seconds.
I see Event ID 1000, app crash, in the event viewer and the faulting module is Outlook.exe. I've run repair and uninstall re-installed. I've tried closing anti-virus and other apps. Outlook /Safe mode, new Outlook profile, other windows user profile, etc. There is no clue as to why this is happening. Help. Next thing will be new Windows install.
Hi,
The Microsoft scrub tool recommended by FOX above is a good idea and I'd suggest trying that first. If that doesn't work though, you might like to take a look at this article I wrote about troubleshooting Outlook issues.
If a clean uninstall and reinstall didn't fix the problem, then it could be something external to Outlook. Take a close look at Step 4 towards the end of the article. Let me know if you need any clarifications.
Hope that's helpful.
Regards, Andrew
The Microsoft scrub tool recommended by FOX above is a good idea and I'd suggest trying that first. If that doesn't work though, you might like to take a look at this article I wrote about troubleshooting Outlook issues.
If a clean uninstall and reinstall didn't fix the problem, then it could be something external to Outlook. Take a close look at Step 4 towards the end of the article. Let me know if you need any clarifications.
Hope that's helpful.
Regards, Andrew
ASKER
Did not work.
What is your install source? The files may be corrupted Can you download the install again? Is it the whole office suite or just outlook you are installing?
ASKER
Nothing has worked. This is a ODT setup. It was working fine until 4:00 today. He complained about all his email going to the junk folder today then as he was checking his rules, this happened.
Something got corrupted. You may have to reinstall the OS then the Office install again on top of it.
ASKER
As I was reading my own post I realized it could have something to do with the rules. I logged into the OWA and disabled the inbox rules and now Outlook is working. I since re-enabled the rules while in Outlook and it has stayed working. What the heck?
So, as you are talking about rules, you used an existing mailbox. Right?
There are a lot of reason why Outlook can crash, this can have something to do with rules (as you have seen) and / or corupted items. I have seen a lot of crashes due to very old meeting appointments inherited over years from older outlook / exchange versions.
If you got your Outlook run for the moment, you may clean up the mailbox and - as I said - have a look especially into the calendar with the list view and check if you have old appointments in there. Even if it is Christmas of the year 1999.
The connection with the rule may be a corrupt rule, but also if the rule hits a corrupted items.
If you connect a new Outlook client to an existing mailbox, Outlook download (usually) the items to store them in the offline cache. For mailboxes of several GBs it can take several hours. Downloading them may trigger the rules.
Also the mailbox is indexed on the client.
Indexing may take also while, for larger mailboxes several hours up to days. This may explain, why it worked for a while and then crashed.
I want to say, it can come back.
You may also have a look into the syncronisation log(you can see it if you enable the folder view to see all folders (left bottom corner). It can give you a hint, if Outlook has problem to sync items to the offline cache.
There are a lot of reason why Outlook can crash, this can have something to do with rules (as you have seen) and / or corupted items. I have seen a lot of crashes due to very old meeting appointments inherited over years from older outlook / exchange versions.
If you got your Outlook run for the moment, you may clean up the mailbox and - as I said - have a look especially into the calendar with the list view and check if you have old appointments in there. Even if it is Christmas of the year 1999.
The connection with the rule may be a corrupt rule, but also if the rule hits a corrupted items.
If you connect a new Outlook client to an existing mailbox, Outlook download (usually) the items to store them in the offline cache. For mailboxes of several GBs it can take several hours. Downloading them may trigger the rules.
Also the mailbox is indexed on the client.
Indexing may take also while, for larger mailboxes several hours up to days. This may explain, why it worked for a while and then crashed.
I want to say, it can come back.
You may also have a look into the syncronisation log(you can see it if you enable the folder view to see all folders (left bottom corner). It can give you a hint, if Outlook has problem to sync items to the offline cache.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Once done reboot and install fresh.
ref link: https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8