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Basem KhawajaFlag for United States of America

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Outlook 365 Emails Received Are Cut Off

I been receiving some emails in my Outlook 365 that are cut off. I can not see or make out what the image is unless I go the web mail then it shows clearly there as it should. See screen capture.
I would like to know what is causing this problem and what is the solution to fix it? Image 1 is missing " problems " at the end of the sentence from the description. 

Thank you,

Basem Khawaja



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Andrew Leniart
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Hi Basem,

I could be wrong, but it looks to me like Outlook is only downloading a part of the image and bombing out before completing the download. The cause could be a flaky internet connection to the IMAP mail server. I'm not sure though so it will be interesting to see what others think. 
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Andrew,

Thank you for your input. I will wait to see if anyone else have a different input.

Thank you,

Basem Khawaja
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Does it make a difference if you pop the message out to its own full screen window view?
What happens if using the mouse you hover over the two positions?
if you go to another message and then return, does it make a difference.
Outlook has the capability to render HTML, but it might run into issues in terms in reformating the display when the initial space is not sufficient.
It seems that the rendering allowed for two image buttons, but as it was near the end, their space needs exceeded the available space.
Arnold,
"Does it make a difference if you pop the message out to its own full screen window view?"
No it does not.

"What happens if using the mouse you hover over the two positions?"
See image below.

if you go to another message and then return, does it make a difference?  
No it does not.

"Outlook has the capability to render HTML, but it might run into issues in terms in reformatting the display when the initial space is not sufficient.
It seems that the rendering allowed for two image buttons, but as it was near the end, their space needs exceeded the available space. Outlook has the capability to render HTML, but it might run into issues in terms in reformatting the display when the initial space is not sufficient.
It seems that the rendering allowed for two image buttons, but as it was near the end, their space needs exceeded the available space."
You lost me here! I am not quiet sure I understand what you wrote here.

Arnold, do you know what is the proper technical description to the problem I am having here?

Thank you,

Basem Khawaja

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The design of the HTML and the resolution of your display are mismatched.

Try this while the message is open, hold down the control key and hit the - key to reduce the size of text on the message, see if it makes a difference.

The web based rendering o the message adapts within the browser.

The way Putlook renders, processes the HTML and uses theIE might be what distorts the display of the message content.

The message in new Window, and in full screen, maximized?
Look at outlook appearance and reading messages settings.
Arnold,
"The design of the HTML and the resolution of your display are mismatched. The design of the HTML and the resolution of your display are mismatched."

How do I make them the same? Where is the HTML resolution at?

"Try this while the message is open, hold down the control key and hit the - key to reduce the size of text on the message, see if it makes a difference."
I was unable to increase the size or decrease it,

"The web based rendering o the message adapts within the browser."
When I clicked on the images they opened in a normal fasion in my Brave Browser. See image attached below.

"The way Putlook renders, processes the HTML and uses the IE might be what distorts the display of the message content."
I am not understanding what you are mentioning here????

The message in new Window, and in full screen, maximized?
It doesn't make any difference. It remains as is.

"Look at outlook appearance and reading messages settings."
Can you be more specific please?


Thank you,

Basem Khawaja




 
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See
https://www.windowscentral.com/how-change-your-visual-options-outlook#:~:text=Click%20on%20the%20File%20tab%20in%20the%20navigation,Office%20Theme%20dropdown%20list.%20Click%20OK%20to%20finish.

Usually while the message Windows active, hitting control and plus at the same time increases the font size inthe message, the reverse is true for using the control and the minus key. Alternatively using control (pressed) and scrolling the mouse up or down alters the text size.
Hi Basem,

I've been following along and arnold's explanation makes sense as a distinct possibility that I hadn't thought of. I'll try to simplify a few things for you in layman's terms so that you can better understand.

How do I make them the same? Where is the HTML resolution at?

What arnold means there is that the size of the window you are viewing the message in Outlook may not allow the message to render (display) correctly. That could potentially happen if (as just one example) you tended to have the Scale and Layout setting in Windows System Settings to be more than 100% in order to make things easier to read for yourself.

I'm not sure if I remember your setup correctly now because it's been a while since we last discussed your configuration, but didn't you have the following setting set at 125% in System Settings at one stage?

User generated image

To check the above setting, press your Windows Key and type "Change the size of text, apps and other items" then hit your Enter key or click on the Best Match result.

When a message is viewed in a browser, there is a lot more opportunity for a message to render correctly, whereas in Outlook it may not because of limited HTML handling capabilities so well worth checking.

If you are using a Scale and Layout setting of more than 100% in Windows, close Outlook, change Scale and Layout to be 100% and then re-open Outlook and check the message again to see if it now displays correctly.

"Try this while the message is open, hold down the control key and hit the - key to reduce the size of text on the message, see if it makes a difference."
I was unable to increase the size or decrease it 

Ctrl + and - does not work in Outlook message reading windows for dynamic display changes. As arnold also suggested, you can also use the Scroll Wheel on your mouse while holding down the control key to change message display size on the fly. That method should work.

Alternatively, try the following quick test which should achieve the same result.

1. Double click the message so that it pops out in its own maximised window.
2. Click the Zoom button in the message Ribbon bar, and then select 75% and click OK

User generated image

The message display size temporarily reduces to 75% of its normal size.  

Do the problematic graphics appear correctly now? If so, then arnold has hit the nail on the head as to what the problem was.

"The way Putlook renders, processes the HTML and uses the IE might be what distorts the display of the message content."
I am not understanding what you are mentioning here???? 

I think what arnold means there is that Outlook does not have the same rendering capabilities that a web browser window does so that's why it might be displaying correctly in Brave but not in Outlook with your current settings.

"Look at outlook appearance and reading messages settings."
Can you be more specific please?
 
He means the default viewing settings when reading messages in Outlook. The quick test I suggested above should determine if it's a rendering display problem or not, so if the test doesn't help, then no point in changing any default view settings in Outlook as that won't be the problem.

Hope that's helpful.

Regards, Andrew

Andrew,

I had the scale and layout set to 225%. The more I decreased it the more I was able to see of that image. When I reached 100% then the image appeared completely as it should have been from the start. See screen capture. The control key and scrolling the mouse wheel forward am backward did not make any difference. What do you suggest at this point. I have visual impairment and I can't see the text when it is too small when set to 100%.

Thank you Andrew,
Basem Khawaja

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Andrew,

"Other than the above, then save purchasing a huge monitor"
I do have a Samsung 29" monitor. I would love to get a 34 " HP if I can afford it.

"That I find strange. Can you confirm that the message was maximized on the screen when you tried that test?"
I did open the email in the pop up window so that it will be larger. The mouse wheel only enlarges the text ONLY.

"It confirms that Arnold's guess in this comment about"
Andrew, I had forgotten how you inserted the "in this comment about" above. Can you remind me how you did that please?

Thank you,
Basem Khawaja
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thank you​​​
You're welcome Basem. Glad we could help clear that up.
Hi Andrew,

Once again I just would like to thank you for all your help mate! ​Thank you Mate​​​
Hi Andrew,

testing purpose.​testing purpose​​​