troubleshooting Question

Outlook - Shared Inbox email list missing header information

Avatar of Robert
RobertFlag for United States of America asked on
Exchange* SharedMailboxesOutlook
2 Comments1 Solution10 ViewsLast Modified:
I delegated access of User-1's Inbox to User-2 and User-3.  I also went into folder properties and granted user-2 and Uer-3 Editor level access.

I successfully added User-1's mailbox to User-2 and User-3 Outlook sessions.They are both able to access the inbox, but the email list does not show full header information:

However, despite this, I can successfully click on any email from the list, and it appears correctly in the Reading pane, along with full headers.

Any idea how to resolve this issue?  At first, I thought it was a problem with Outlook on User-2, until I saw the same thing with User-3.

All three users are using Office 365 software on their workstations, and accessing an on-prem Exchange 2016 server.  All workstations are in the same physical office as the server.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros