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Christian MartinezFlag for United States of America

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Cannot re-install Adobe Acrobat Reader DC

I had to uninstall Adobe Acrobat reader because I was having issues with it. After uninstalling it I keep getting windows error message " Windows Installer does not permit patching of manager advertised products. At least one feature of the product must be installed before applying the patch." I tried running the adobe labs AcroCleaner and it did not help. I googled the registry keys and deleted a few but still getting the same error message. Can you please advise how to clean to be able to re-install Adobe?

Thank you in advance,

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Windows 10Adobe Acrobat

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Andrew Leniart
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Scott Silva
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Are you running a .MSI installer, or a .MSP patch file? It sounds like you are running the wrong executable

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I'm running the offline installer (.exe) file that I downloaded directly from Adobe. I tried doing the web browser download install but I run into the exact same problem.  
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Andrew Leniart
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Scott Silva
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Did you run the adobe cleaner AS An ADMINISTRATOR?

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Andrew Porter
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Is the .exe file your using an update file (not an msp patch file), and not a full blown installer file?
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Sajid Shaik M
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tye this acrocleaner


restart the machine and install again ...

all the best
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Are you getting your exe from here ...

- Reboot your machine after running the adobe cleaner
- I have doubts that your exe file is a full installer so it may be better to download the installer again
This should work

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are you sure there are no virus?  run an AV scan, or MBAM http://www.malwarebytes.org/mbam.php 
here a guy that solved  - see the post before last :  Windows installer does not permit updating of managed advertised products. VS 2015 setup issues (microsoft.com) 
Avatar of Christian Martinez


Thank you all for your input! The revo uninstaller app did the trick for me.

Thank you all for your input! The revo uninstaller app did the trick for me.

That's great to hear Christian. You're very welcome and glad I was able to assist a bit.

In the way of some further info, I've been a fan of Revo for many years and another tip for the future (should you choose to register it) is to only install new software by using the "Install program with Revo Uninstaller Pro" option.

The bonus of installing that way is that you are guaranteed a perfectly clean removal of software you decide you no longer want, including stray files and registry entries that are often left behind by standard author based uninstall routines.

Best, Andrew
Windows 10
Windows 10

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

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