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User cannot print Word documents in some folders
Yesterday, user said that she cannot print some Word doc in some share drive. She try to copy the folders on the desktop and print the word doc. User also fail. I copy one file on the desktop and it can print. Why?
strivoli
Check Printer's Driver. If it isn't new, update it with the latest you can find on the Printer's producer web page.
- Are other Office documents fine in that shared drive besides Word?
- Is there another printer to test and compare with?
- Try a repair on Office and check if Office is updated or matching other users.
- Try removing and re-installing the existing printer.
- If this is a Windows OS:
- Perhaps try installing Process Monitor and watch whats occuring as it fails.
- Are there errors under Event Viewer sections?
- Maybe test under a fresh or new user profile as a last resort.
Can she open the word file?
If yes, is the Print button greyed out?
If yes, is the Print button greyed out?
ASKER
1. User can open the word doc but it hang when user printing.
2. User said someone have repair the office.
3 User can print the doc when copy to desktop.
2. User said someone have repair the office.
3 User can print the doc when copy to desktop.
ASKER
4. User can print in other share folder.
Maybe remove and re-add their access and permissions to the folder.
Or see if it happens under a fresh user profile for the User.
Or see if it happens under a fresh user profile for the User.
- Perhaps try installing Process Monitor and watch whats occuring as it fails.
- Are there errors under Event Viewer sections?
ASKER
Event ID =1000 for Words program
ASKER
One unknown event, user use the copy and paste to make another copy. They can print out when the old doc open at the same time?
ASKER
why no any advice?
ASKER
Maybe I want to reinstall office2016.
How to clearly uninstall office 2016？
How to clearly uninstall office 2016？
ASKER CERTIFIED SOLUTION
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Just checking in, if any of the suggestions above helped?
ASKER
Please wait!
No worries! Just wanted to see if you were running into anything further or needed help at this time. When you are able to update and we'll definitely assist further.