troubleshooting Question

Voices heard, then not heard. This is weird and seems unsolvable.

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Bert2005Flag for United States of America asked on
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About a month ago, I sat down to watch The Sopranos. The movie started, and I could hear the music while Tony was driving to his psychiatrist. You could hear the words in the song. He got to the office and sat down, and they started talking. Nothing. Lips moved. No sound.
Now, I am watching Queen's Gambit. Same thing, except you can hear some people talk while most of the other voices in conversations are mute. Well, we I turn it up very loud, you can barely make out some audible words. It is very weird.
This is with Definitive Tower Speakers, same brand center channel, a Marantz receiver, and this does this on every movie or television series -- currently using nVidia Shield Pro.
I can't figure it out, but I sure as hell can't follow the plot this way. 
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