troubleshooting Question

How to fix Outlook 2019 to receive e-mails again?

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syssolutFlag for United States of America asked on
Email ClientsOutlookEmail Servers
7 Comments1 Solution19 ViewsLast Modified:
I have a user who has Outlook 2019 on their computer.  They are an IMAP downloading e-mail from the website.  They have been connected to this account for a number of years and have had no issues.   As of yesterday morning they are no longer receiving e-mails.   They can send e-mails but when Send/Receive is run, both sending and receiving say they completed successfully except that there are no new e-mails.   When they sign into their webmail for this account there are many new e-mails.  Any ideas?
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