Avatar of ddantes
Flag for United States of America asked on

Website link issue

My bed and breakfast website has a menu button which opens a page on the travel venue, TripAdvisor, so that potential guests can read reviews of the property from previous visitors.  The button, labeled "Reviews", works correctly on a desktop, notebook or iPad, but not on an iPhone.  On an iPhone, the menu button opens a page which just shows a TripAdvisor logo, with unending animation, and the review page never loads.  I'd like to know what causes that, and how to fix it. My website is at www.mauitradewinds.com  
iPhoneWeb Browsers

Avatar of undefined
Last Comment
David Favor

8/22/2022 - Mon

View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
David Favor

1) As @Kimputer mentioned, ensure the iPhone in question is fully updated.

2) Fix all WebPageTest Security Issues as site has HSTS disabled which might be related.

3) Reviews tab works fine under various mobile emulators, so likely, as @Kimputer suggested, this is likely an issue related to the specific iPhone being used.

4) Random item to test, be sure to also turn off all Ad Blockers running on the iPhone too.

5) Also try temporarily disabling the https://nht-2.extreme-dm.com callout on the site, as this is the only external site callout (beside to Google) which might also be causing a problem... still... related to the specific iPhone or iOS version being used...

Thanks to both experts, and glad to hear you were not able to reproduce the issue on your own iPhone or a simulator.  I'll check my iPhone and the features which you specified.
David Favor

You're welcome!

Good luck!

As this type of problem is always complex to resolve.

Hang in there!
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy